Phelps Market Hiring for Virtual Assistant Job at Remote Full Time

Phelps Market is currently looking for a Virtual Assistant in your area. We are a growing company who proudly provides our customers with comprehensive solutions for pest-free living. The Virtual Office Assistant is an intregral part of the branch management team. Leading the Customer Service Representatives, the Virtual office Assistant enjoys creating and managing systems, is a hands-on problem solver, and has a passion for exemplary customer service. We offer competitive base pay + bonuses based on team performance, paid time off, paid Company holidays, and benefits including medical, dental, vision and voluntary life! If this opportunity interests you and you meet to the criteria, we encourage you to apply!

Responsibilities

The work of the Virtual Office Assistant will be fast-paced, multi-faceted, engaging, challenging and rewarding. The primary responsibilities of the position include:

• Managing input of customer contracts

• Ensuring data accuracy through audits and quality assurance checks

• Assisting with routing and scheduling

• Delivering 5-star customer service with every customer interaction

• Responding to daily tasks including emails, voicemails, alerts, tasks, past dues and reminders

• Developing and managing systems for office efficiencies

• Maintaining customer accounts

• Hiring and training office staff and building the culture of the office team

• Build positive relationships with peers, technicians, and sales professionals * Completing software audits and reports, as assigned

• Following up with customers and check for overall account satisfaction * Notating details on customer accounts

Working Conditions and Physical Demands The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regular written and verbal communication required

• Regular standing, walking, and sitting

• Regular use of computers and telephone systems

• Moderate noise level

Job Types: Full-time, Part-time

Pay: $12.67 – $45.87 per hour

Benefits:

• Flexible schedule
• Health insurance
• Health savings account

Schedule:

• 10 hour shift
• 12 hour shift
• 4 hour shift
• 8 hour shift

Supplemental pay types:

• Bonus pay
• Commission pay

Experience:

• Customer support: 1 year (Preferred)

Work Location: Remote