Percy’s of Worcester Hiring for Customer Service Specialist Job at Worcester, MA Full Time

This position will support the company’s sales agenda with responsibility for customer service solutions and all aspects of processing customer returns while maintaining the customer relationship through exceptional and timely service.

Main contact for all customer questions and concerns regarding product claims/returns while complying with our Sales Return Authorization Policy.

Analyze and research customer claims to substantiate and recommend resolutions.

Work closely with warehouse staff regarding returns and the condition of the product returned.

Document all claim/return process information in customer account and RA order.

Ability to listen, communicate and interact professionally with customers and Sales team members via in-person, phone & e-mail.

QUALIFICATIONS:

Must possess good written, verbal and interpersonal skills.

Computer literacy must include a working knowledge of basic business software such as Word & Excel etc.

Knowledge of STORIS Retail Software a plus

Pleasant and Professional attitude

Dependable with a strong work ethic to include a self-starter approach

Organized and detail-oriented with the ability to multi-task

Ability to receive calls through our front desk phone console & transfer them to the appropriate individual when coverage is needed

Ability to prioritize workload and manage multiple assignments

Ability to analyze situations and recommend solutions

Compensation: Competitive wage and benefit package to include –
Employer contributions to Health Insurance, Life Insurance and 401(k)
Progressive Paid Time Off program
Paid Holidays
Dental, Health and Short-term Disability plans offered

Required education: High school or equivalent

Required experience: Minimum 5 years’ experience in Appliance / Electronics Customer Service

Pay 20 – 21 per hour depending on experience

Position Type: Full Time Monday – Friday 9:00am – 5:00pm,

If this opportunity is for you, please respond to this posting with your Resume and Cover Letter.

Job Type: Full-time

Pay: $20.00 – $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 3 years (Required)

Work Location: One location