Penske Automotive Group (Main) Hiring for IT Support Technician Job at Bloomfield Hills, MI Full Time

Penske Automotive Group is an international transportation services company that operates automotive and commercial truck dealerships principally in the United States and Western Europe, and distributes commercial vehicles, diesel engines, gas engines, power systems and related parts and services principally in Australia and New Zealand. We have created a best-in-class IT environment to support our business needs. We are currently seeking to add a talented member to our corporate IT team.

Overall responsibility is to facilitate the resolution of technical issues within dealerships and corporate headquarters. Dealership support is provided over the phone in a call center style environment while corporate headquarters support is face-to-face. This role will be located in our corporate headquarters office in Bloomfield Hills, Michigan and is not a remote opportunity.

Specific Duties:

• Account provisioning for Microsoft productivity cloud applications and Dealer Management Systems
• Support enterprise, manufacturer and third-party applications including access
• Provide primary technical support via phone and remote software with excellent customer service
• Collaborate with other IT staff to resolve issues
• Prioritize, escalate and resolve incidents from ticket management system
• Deploy and support technology to the enterprise’s executives
• Troubleshoot and provision mobile devices
• Adhere to all corporate process, policies and assist with technical documentation
• Provide weekend and afterhours support (rotation) including occasional travel

Minimal requirements for consideration of this position include:

• Associates Degree in computer sciences or related fields – 4 year college degree preferred
• Two years of related technology experience
• Willingness to continue to grow through outside and in-house training
• Strong experience and knowledge of:

• Microsoft Desktop Operating Systems, Office Suite and cloud productivity applications
• PC Hardware, Mobile Devices (iOS/Android) and peripherals
• Client-side cybersecurity software

· Knowledge of:

o Automotive Retail Environment or similar

o Dealership Management Systems (Reynolds/CDK)

• Microsoft Active Directory and Exchange
• VOIP Systems
• Basic WAN/LAN troubleshooting

Personal Skills / Attributes:

• Strong interpersonal, analytical, oral and written communication skills
• Ability to research requests for a viable solution amenable to all

• Ability to multi-task and prioritize issues

For immediate and confidential consideration, please Apply Now or forward your resume, cover letter and salary history to:

Penske Corporation

Attn: Randall Johnson, EVP, HR and Administration

2555 Telegraph Road,

Bloomfield Hills, Ml 48302-0954

No telephone inquiries, please.

Penske Automotive Group is an equal opportunity employer.

Job Type: Full-time

Pay: $45,000.00 – $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Supplemental Pay:

• Bonus pay

Work Location: One location