New York
Peace of Mind Technologies (POM), is currently searching for a qualified, enthusiastic, hard-working and driven Customer Success Representative that embodies POM’s core values to join our Company and expand solution offerings and build client retention.
About You
You are a people person, clients love working with you! You are driven, detailed oriented, organized and comfortable speaking to many personalities. You are inquisitive and a great listener. With your vast knowledge, you can think strategically in assessing needs, identifying solutions and communicating benefits.
About Us
Peace of Mind Technologies, LLC (POM) is New York’s premier systems integrator for security and surveillance technology. Specializing in high-tech systems, cloud-based software services and audio/video solutions for thousands of businesses, schools and properties in the greater New York Metropolitan area, POM’s diverse client roster comprises a wide range of prestigious and well-known organizations. Founded in 2002, POM has handled more than 2,000 site installations, primarily focused on large offices, retail, hospitality, health care, education, and real estate (commercial, luxury residential and hi-rise).
Roles & Responsibilities
Realize Client Objectives. The Customer Success Representative captures the journey of the client, and then takes a consultative approach to provide guidance and/or offer solutions to challenges.
Support the Company Growth. The Customer Success Representative supports the growth of the company by identifying solutions that can brought to multiple clients.
Increase Profit Margin. The Customer Success Representative will work strategically with the team to identify and implement additional solutions to market and create value for customers resulting in client retention and contract renewals.
Exceed Client Expectations. The Customer Success Representative delivers a positive experience, proactively meeting with clients to ensure they understand the features and benefits of their system and/or service program.
Desired Skills and Experience
Does this sound like you?
Benefits Include:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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