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Pacific Life Hiring for Executive Desktop Support Lead Job at Newport Beach, CA Full Time
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Job Description:
At Pacific Life, people are our differentiator. As an Executive Desktop Support Lead supporting Pacific Life, you will be trusted to provide executive “white glove” concierge support.
In this role, a typical day will include the responsibilities below:
Perform on-site and remote analysis, diagnosis, and resolution of desktop problems for executive and field support users and recommend and implement corrective solutions.
Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
Provide leadership for junior team members.
Willing to be the technical subject matter expert for other technicians.
Construct, install, and test customized configurations based on various platforms and operating systems.
Where required, administer and resolve issues with associated end-user workstation network software products.
Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.
Ensure that desktop connection, i.e. network jacks are in proper working order.
Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.
If necessary, liaise with vendor and third-party support vendors.
At Pacific Life, people are our differentiator. As an Executive Desktop Support Lead supporting Pacific Life, you will be trusted to provide executive “white glove” concierge support.
In this role, a typical day will include the responsibilities below:
Perform on-site and remote analysis, diagnosis, and resolution of desktop problems for executive and field support users and recommend and implement corrective solutions.
Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
Provide leadership for junior team members.
Willing to be the technical subject matter expert for other technicians.
Construct, install, and test customized configurations based on various platforms and operating systems.
Where required, administer and resolve issues with associated end-user workstation network software products.
Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.
Ensure that desktop connection, i.e. network jacks are in proper working order.
Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.
If necessary, liaise with vendor and third-party support vendors.
Required Experience:
Associate’s Degree or equivalent experience and 8+ years of experience
In depth knowledge and troubleshooting experience with Windows 10 client hardware and software, and Apple mobile devices
Hardware troubleshooting experience.
Working technical knowledge of basic network protocols, operating systems, and standards.
Ability to operate tools, components, and peripheral accessories.
Able to read and understand technical manuals, procedural documentation and guides.
MUST BE US CITIZEN PER PROGRAM REQUIREMENTS
Desired Experience
Strong customer service orientation.
Able to work with junior technicians and provide assistance when necessary.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Good written and interpersonal communication skills.
Ability to conduct research into PC and software issues and products as required.
Ability to present ideas in business-friendly and user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Team-oriented and skilled in working within a collaborative environment.
Base Pay Range:
The base pay range noted provides a basis to determine the appropriate offer dependent upon several factors including but not limited to geographic location, experience, skills, education and pay equity. Also, most employees are eligible for additional incentive pay.
$83,000.00 – $103,800.00 – $135,000.00
Your Benefits Start Day 1
Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.
Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation
EEO Statement:
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.
