Outliant & AirCrew Hiring for Customer Service Representative Job at Remote Full Time

Job Description

We’re looking to hire a part-time, remote Customer Service Representative to join our team. For this role, you will act as a liaison, accurately and efficiently providing product and service information, answering questions, and resolving any emerging problems for customers for our company venture, Winona.

Responsibilities

• Answering questions about Winona’s products and services.

• Processing orders and transactions.

• Delivering information about Winona’s offerings.

• Ensuring customer satisfaction and maintaining professional customer support.

• Handling customer complaints and identifying the appropriate response and strategy to solve customers’ issues as quickly as possible.

• Keep records of customer interactions, process customer accounts, and file documents.

• Take the extra mile to engage with customers.

Requirements

• Experience working in the healthcare industry

• Confident in using Stripe payment platform

• Confident in using Slack as a communication tool

• Proven customer support experience

• Track record of achieving quota

• Strong phone contact handling skills and active listening

• Familiarity with CRM systems and practices

• Customer orientation and ability to adapt/respond to different scenarios

• Excellent communication and presentation skills

• Ability to multitask, prioritize, and manage time effectively

• Great interpersonal skills

• Attention to detail and a good sense of judgment

Why You Should Work with Us

As a part-time member of our team, you’ll enjoy:

• Flexible hours, work whenever you choose

• Work from home

• Fun and casual work environment

• Employee engagement activities and virtual gatherings

• We are a very diverse bunch!