OU Health Hiring for HR Specialist Job at Oklahoma City, OK Full Time

Position Title:

HR Specialist

Department:

Human Resources

Job Description:

General Description:

Under general supervision, this position will work with a HR Shared Services team providing Tier I support to both employees and external visitors. Serves as the first point of contact for basic questions to incoming calls and emails regarding general topics related to a variety of common HR processes, including but not limited to changing personal information, on-boarding, updating career preferences, benefit questions, etc.

Essential Responsibilities:

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

• Provides administrative and phone support for Human Resources and greets customers in reception area.
• Manages all incoming phone calls, general HR emails, incoming and outgoing mail.
• Assists with resolving employee inquires across all HR functional groups, following appropriate escalation points when needed.
• Responds to routine questions on human resources policies and procedures, directing them to self-service options as appropriate and assisting with Workday entry as needed.
• Listens and asks questions to understand the root issue to assist employees and visitors.
• Executes inbox tasks in accordance with standard operating procedures, including data-entry transactions in Workday or other systems.
• Assists with and/or manages special projects as needed.

General Responsibilities:

• Performs other duties as assigned

Minimum Qualifications:

Education: None required.

Experience: None required. One or more years of experience in Human Resources or customer services position preferred.

License(s)/Certification(s)/Registration(s) Required: None

Knowledge, Skills and Abilities:

• Microsoft Office: Word. Excel and PowerPoint
• Customer focused, successfully managing customer expectations
• Excellent verbal, phone and written communication skills
• Excellent data entry skills
• Preferred working knowledge of HRIS systems such as Workday
• Strong problem solving skills
• Ability to work with confidential materials and employee information and maintain confidentiality at all times

OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.