OSM Worldwide Hiring for Customer Service Specialist Job at Glendale Heights, IL Full Time

We are a leading provider of domestic and international package shipping services that reach millions of addresses nationwide and around the globe. With today’s consumer switch to ordering product online there is a large market for business to consumer shipping. We have become a key player in the supply chain network in getting everyday goods to end consumers.

We are currently hiring for a full-time Customer Service Specialist located at the Corporate Office in Glendale Heights, IL. This position will be primarily responsible for providing service to our external customers. This includes, but is not limited to, package tracking, delivery issues, and generating reports.

Job Duties

• Take in-coming inquiries and tracking requests.
• Troubleshoot with any account that is undergoing problems and help resolve issues to make them a happy customer again.
• Assist with client collections when necessary.
• Communicate with Sales reps to make sure we stay in front of our large clients.
• Run reports to monitor transit times.
• Manage the new customer set up process.
• Assist Accounting with processing questions, customer complaints, and discrepancies.
• Serve as the communication liaison between Customer and IT.
• Notify Customers when files are missing or packages cannot be processed.
• Manage lost or damage parcel claims and process any reimbursements.

Requirements

• At least 2 years’ experience in customer service position.
• Proficient in Microsoft Office Suite; Word, Excel and Outlook.
• Strong Computer Skills.
• Strong Math Skills.

Benefits

• Comprehensive health insurance including medical, dental, and vision.
• Employer paid short-term disability and life insurance.
• Paid time off and paid holidays available for immediate use.
• 401K with a minimum of 4-7% employer contribution and profit sharing.
• Gym reimbursement.