Open Tech Alliance Hiring for Customer Service Representative-Storage Treasures Job at Phoenix, AZ Full Time

Who We Are

OpenTech is a technology company that provides innovative solutions and exceptional service for self-storage property owners and customers. We have the high energy level and customer focus of an innovative startup, backed by the experience and leadership of a top management team. We are passionate about partnering with our clients to create opportunities for success, and committed to continuously improving ourselves, our processes and our solutions. We make mistakes, but it is how we recover from them that makes us a great company. Sound like the place for you?

What’s the Role

Our opening is for a StorageTreasures Customer Service Representative (CSR). This position is primarily responsible for providing real-time support for members using the StorageTreasures.com auction website, including, but not limited to, callers interested in posting online & onsite auction, private sellers of merchandise, buyers/bidders of storage unit auctions and auctioneers. Member Service Representatives provide consultative, solution-based services, as well as general service requests and technical support. This position will also be responsible for professionally representing StorageTreasures and OpenTech to our customers and their clients with the knowledge and skills to provide them with high quality service and customer care at every touch point by performing the following duties.

What You’ll Do

Core duties and responsibilities include, but are not limited to, the following:

• Maintains a deep comprehension of StorageTreasures’ websites and services.
• Handles inbound/outbound service issues and responds to caller inquiries via phone, email, and chat.
• Provides real-time customer support
• Utilizes detail-oriented traits and time management skills with strong follow-through skills to complete all service requests.
• Proactively engages customers to increase customer satisfaction by demonstrating strong verbal, empathetic, communication and relationship building skills.
• Uses interpersonal skills to diffuse and handle difficult caller situations by either phone or written correspondence.
• Ability to multi-task between phone calls and incoming chats.
• Must be able to perform a variety of duties, often changing from one task to another, with frequent interruptions or distractions and within tight deadlines
• Ability to perform outbound collection and sales calls
• Ability to navigate and utilize multiple programs while on the phone, to research and resolve the customer’s issues or requests as needed.
• Good written and verbal communication skills
• Accesses and accurately updates records as appropriate utilizing several computer applications, systems, and resources.
• Ability to handle high call, email, & chat volume. The number of calls per agent may range between 30-100 calls/day.
• Be a self-motivator. Stay on task throughout the day to ensure all work is complete by the end of your shift.
• Be a team player. Ability to consult and strategize with team members.
• Maintain a positive attitude and composure
• Possess the eagerness and work ethics to succeed in a customer service environment

Other Functions

• This job has no supervisory responsibilities
• Reports trends related to current and prospective customer, business partners, and/or service issues to management promptly.
• Adheres to all company policies, procedures and business ethics codes.
• Adheres to department standards and individual goals or challenges as set by customer support management.
• Ability to add, subtract, multiply, and divide in all units of measure, as well as the ability to compute rate, ratio, and percent values.
• This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.
• Bachelor’s Degree in areas of specialty and 1 to 3 years of experience in a related Customer Service field preferred; or three plus year’s related experience and/or training; or equivalent combination of education and experience.
• Has knowledge of commonly used concepts, practices, technology and procedures within the Customer Service field.
• Knowledge of auction terminology is a plus
• Must have no prior or current felonies in relation to theft or finance.
• Hours of Operation: Monday – Friday: 6:00AM – 5:00PM, Saturday: 7:00AM – 2:00PM

Physical Requirements

• Regularly uses a keyboard to interact with computer system
• Regularly required to communicate verbally
• This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.

Job Types: Full-time, Part-time

Pay: $16.00 – $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Phoenix, AZ 85029: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• CSR: 1 year (Required)

Work Location: One location