Ongaro & Sons Plumbing-Heating-Cooling Hiring for Customer Service Associate Job at Petaluma, CA Full Time

$500 Signing Bonus! Employee paid Medical, Dental and Vision & Chiropractic plan with 20 visits per year with just a $10 co-pay. Quarterly Bonus up to $1000, 401K up to 4% Company match and much more! Apply today!

Customer Service Associate
We are looking for excited, energetic, positive, culture driven, CSR to join our growing Team. With over 90 years in business, we pride ourselves on being the top-rated HVAC, Plumbing and Electrical Company in Marin, Sonoma County and Napa. Our (BBB A+) & (Pacific Sun Best of Marin) ratings are a result of having the absolute best employees in the industry.

Position Summary

The CSR Provides effective and efficient customer service for internal and external customers by using excellent, in-depth knowledge of company services as well as communicating effectively with team members within the customer service department.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Answer heavy volume of incoming calls, direct to appropriate person

• Answer every call with a greeting, in a positive tone

• Reviewing customer account and transactions while resolving issues

• Provide knowledge of services and “quoted fees”

• Follow scripts to properly qualify each booked call – note all necessary information in job summary, customer account and job history

• Create new work orders schedule and coordinate calls according to the company priority guidelines

• Update customer information in Service Titan during and after each call

• Schedule QR/Call Backs – When a customer requests to speak to a manger follow appropriate procedures, notify appropriate managers

• Outbound to fill the schedule as needed

• Open/Close office – check and call back night service

• Work Order Check

• Performing other work-related duties as assigned

Qualifications

• Customer service oriented
• Culture Driven
• Strong problem-solving skills
• Ability to multitask
• Strong computer skills

Benefits

• Top pay, plus incentives (DOE)
• Paid for culture building trips
• 100% paid medical, dental, vision and chiropractic for employee
• 100% paid disability insurance for employee
• 401K with 100% matching plan up to 4% after one year
• Paid holidays
• 56 hours of FTO time 0-2 years employed
• 3 Sick Days Annually
• Company provided training

Job Type: Full-time

Pay: $21.00 – $24.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work Location: One location