Old Town Animal Hospital Hiring for Customer Service Representative Job at Carmel, IN Full Time

Woodland Animal Hospital in the beautiful city of Carmel is looking to hire a full time Customer Service Representative. Come join our family!

Skills Required:

• A warm and friendly, outgoing personality.
• Effective multitasking.
• Familiarity with the use of a computer, including the use of email and the internet.
• Willingness to effectively learn Cornerstone.
• Adept at handling multiple phone lines.
• Knowledge of hospital procedures outlined in the employee manual as well as those that are implied (reasonable expectations).
• Knowledge of spelling and the meaning of commonly used veterinary terminology in order to accurately enter specific information onto patient records.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Excellent communication and client service skills, including tact and diplomacy.
• Respectful and ethical behavior and performance.
• Willingness and ability to be a team player with the entire staff.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Understand and carry out oral and written directions.

Essential Job Functions:

• Strong communication and client service skills. Considerable tact and diplomacy are required. Ability to work with veterinarians, team members, clients, and patients in a professional, friendly, hospitable manner.
• Ability to courteously and professionally interact with all staff – including DVMs and all support staff, as well as communications with clients.
• Utilize the computer system to accurately and timely enter and retrieve records and reports, enter fees, charges, communications and maintain the database.
• Regular attendance and punctuality are essential functions in order to fulfill the requirements of this position.
• Perform general physical activities that require bending, standing, stooping, moving from room to room, sitting, talking, and listening; may be required to walk or stand for long periods of time; will use hands to manipulate, handle, or feel; will reach with hands and arms.
• Perform other incidental and related duties as required and assigned.

Education/Experience:

• Veterinary experience (front desk/vet tech assistant) of at least 1 year is required.
• High school graduate or GED.
• Familiarity with Microsoft Word and Excel is preferred.
• Familiarity with Cornerstone is a plus.

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Applicants must be reliable, a self-starter, have reliable transportation and have flexibility with their work schedule as we are open 5 days a week. We offer competitive benefits for our employees. Come and help us emerge as the leading veterinary care in our area!

Job Type: Full-time

Salary: From $11.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

We are open 5 days a week (Monday-Friday). No weekends and holidays off!

Job Type: Full-time

Pay: $12.00 – $19.32 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person

Ability to commute/relocate:

• Carmel, IN 46032: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location