Oklahoma State University Looking for Patient Account Representative Full Time

Req ID: req17603

Position Number: 632198

Department: CLINICAL FINANCIAL SERVICES

Location Address: Tulsa, Oklahoma
United States

Hiring Range:
(Contingent upon available funding)

16.50 – 18.60, Hourly

Work Schedule: Typically 8 hrs/day, 5 days/week

Job Summary

Job Summary:
Pursues collection of accounts with insurance companies and patients, patient
and insurance phone call duties daily, answers patient account questions,
medical billing, takes payment by phone, front desk duties for the department,
helps to coordinate credentialing functions. assists Director of Clinic
Financial Services and Financial Reporting Manager with basic accounting
duties.   

Environmental Hazards:
Typically office environment

Physical Requirements:
Ability to lift and carry 8-10 pounds, stoop, reach, stand, walk, finger,
grasp, feel, talk, hear, see, and perform repetitive motions with or
without reasonable accommodations.   

Special Instructions to Applicants

IMPORTANT!  APPLICANTS PLEASE READ! 
For full consideration, please ensure all employment history is correct and complete.  An Edit button (on the right) is available which allows you to add information. 

In addition, OSU Medicine’s Customer Service Philosophy is:

“We enrich lives by providing compassionate care and amazing service to every life we touch.”

We achieve our service standards with employee behaviors centered on safety, courtesy, presentation, and efficiency.

Safety is:

• Be aware of environment
• Be intentional in your actions
• Ensure accuracy
• Mitigate potential hazards

Courtesy is:

• Welcome and actively engage in a friendly and respectful manner
• Be responsive, polite, and helpful
• Smile
• Demonstrate care and concern
• Show appreciation and say “Thank You”

Presentation is:

• Be professional
• Have a clean and neat appearance
• Maintain a clean and organized work area
• Remember what you represent at all times

Efficiency is:

• Respond to needs in a timely manner
• Organize and prioritize your work
• Be available and respect others’ time
• Be innovative

Position Qualifications

Required:

• High School Diploma/GED  
• Two (2) years of insurance/billing collections experience in a primary care

facility required.

• Must have a working knowledge of coding/claim issues, ICD-9 and CPT coding in

an ambulatory care clinic.

• If applying with college or technical training in the medical

billing/collections field, will accept 1 year experience as above.  

• Valid Oklahoma Drivers’ License

Skills, Proficiencies, and Knowledge:

• ICD-9, CPT, and HCPCS coding.
• Computer knowledge, organization and interpersonal skills. The ability to meet

deadlines and the ability to file.

• Knowledge of insurance filing, collection laws, research personal and

insurance overpayments requests and bankruptcy laws. 

Preferred:

• Vocational/Technical education
• Certified coder with experience in collections for an ambulatory primary care

facility.  

Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.

Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination and affirmative action. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, age, sex, color, national origin, marital status, sexual orientation, gender identity/expression, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit eeo.okstate.edu.”