Req ID: req16883
Position Number: AS9435
Department: Fin Op Risk Compliance & Efficiency
Location Address
United States
Hiring Supervisor: John Smith
Hiring Range
(Contingent upon available funding):
15.30 – 20.70, Hourly
Work Schedule: 8-5 Monday-Friday
Job Summary
Merchant Services, within the office of Financial Information Management is hiring a Merchant Services Specialist. The successful candidate will serve as a point of contact for university departments and merchant service providers for OSU merchant service activity. Excellent communication skills, time management, computer skills, and consistent attention to detail are essential to this position.
The Merchant Services Specialist will:
Manage day-to-day activity for merchant services, including but not limited to:
Manage necessary paper work to maintain all MIDs, gateways, terminals and associated POS
Provide customer support and training to all university merchants
Process all monthly billing related to merchant departments, third party credit card companies and Service Providers
Facilitate, monitor, review and train departments on credit card Chargeback/Dispute Processes
Assist in the administration of OSU’s centralized e-commerce solution
Facilitate Business process review
Consciously and consistently provide excellent customer service
Stay up to date on PCI DSS releases and assist in OSU’s compliance program
Serve as a subject matter expert for payment methods at OSU
Other duties as assigned by the Merchant Services ManagerSpecial Instructions to Applicants
Please submit a cover letter, resume, and list of professional references with your completed application.
Position Qualifications
Required:
High School/GED and 2 years experience directly related to overseeing the operations of merchant services
Strong interpersonal skills, ability to communicate in a direct, positive manner that engages dialog and resolves differences
Advanced user skills in Excel
Strong analytical and critical thinking skills
Ability to work independently; problem solve, take initiative, set priorities, and work multiple priorities efficiently and effectively
Excellent written and verbal communication skills
Ability to adapt to changing environments and learn new processes
Ability to be flexible and organized
Preferred:
Bachelor’s degree in Accounting, Finance, Business Administration or Business related field
Knowledge of OSU financial systems and 3rd party applications in use at OSU (AIRS, OK Corral)
Relevant experience working at the institutional level of a large, complex organization
Payment Card Industry Professional (PCIP)
Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination and affirmative action. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, age, sex, color, national origin, marital status, sexual orientation, gender identity/expression, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit https:///eeo.okstate.edu.
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