Oceania International Inc Hiring for Technical Support Representative Job at Anaheim, CA Full Time

Greenshine New Energy specializes in manufacturing and selling customized solar powered lighting systems for a wide range of commercial lighting applications. We provide energy-efficient lighting solutions to many different types of customers including commercial, government entities, as well as private customers throughout the US for lighting parking lots, streets, pathways and so on. We are looking for a motivated, organized individual to assist the install manager and our sales team with scheduling jobs and making sure our customers are happy.

A successful candidate will have an interest in testing consumer-facing products, some technical ability, excellent organizational skills, great communication skills, and a motivation to achieve results in a fast-paced environment. The ideal candidate clearly has a demonstrable track record of success in delivering scalable test products. This person has thrived and succeeded in delivering high-quality services in a fast-paced environment.

Main Responsibilities/Functions:

• Resolve quality-related issues in a timely manner via phone call, emails, fluently troubleshooting customer product issues
• Handy and be able to fix some of the defects to recover product assets either local or traveling in the field.
• In a few cases you will be coordinating with the overseas team or vendor to fix an issue in the product and making sure to resell it.
• Mark all products/packages that fail to meet quality expectations and generate a report for the manager to review.
• Read QC guidance and product specifications to understand the requirements of our quality level and strictly adopt that guidance in QC control.
• Perform quality assessments on all incoming and stocked products and any returning packages from customers.
• Recommend improvements to the concerned department to ensure quality control.
• Participate in product development meetings and be able to provide valuable suggestions.
• Participate and be technically supportive to the sales process for the team.

Qualifications:

• High school diploma or equivalent qualification. (Required).
• Fluent English (Required)
• Mandarin(Chinese) speaking ability (Plus, not required).
• People are personal and patient with customers.
• Skillful and handy in fixing products with batteries or electronics.(Required)
• Certification in quality control is preferred.
• A minimum of 2 years experience in a similar role.
• Excellent knowledge of MS Office.
• Abundant math and technical skills.
• Strong understanding of quality control standards and testing techniques.

Job Type: Full-time

Pay: $21.00 – $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Anaheim, CA 92806: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: One location