Occidental College Hiring for Service Supervisor at Los Angeles Full Time

Job no: 494372
Work type: Regular
Location: Los Angeles
Categories: Hourly

Title: Service Supervisor

Department: Hospitality

Duration: Indefinite

Job Summary

Supervises full-time, part-time and student employees in food production and customer service in various Campus Dining venues. Communicates with staff and suppliers, assists with ordering food and supplies and in controlling cost of goods. Maintains high standards for food and facility appearance, preparation, sanitation and safety, cash handling and record keeping. Fosters positive guest relations.

Job Duties

• 50% – Supervising and Training – Supervises full-time, part-time and student staff. Trains employees in proper practices and procedures. Handles issues or concerns as they arise, following department and College policies and practices. Enforces the College’s Rules of Conduct and Performance. Makes recommendations for disciplinary actions and assists with follow through. Coordination of food production and restocking – Coordinates the production and service of food and beverages. Ensures that food and beverages are produced in an efficient and timely manner while maintain high standards for quality and appearance. Ensures use of standardized recipes and established practices and procedures. Ensures that food, beverages and supplies are restocked. Quality and safety – Maintains high standards for food and facility appearance, preparation, sanitation and safety. Ensures staff compliance with Department of Health Services, Serv Safe and department policies for food safety and workplace sanitation. Ensures that all equipment is stored, operated and maintained in accordance with Department of Health Services regulations. Ensures that all duties are performed in a safe manner and acts to identify and prevent accidents. When necessary, suggests and implements modified work duties to accommodate employees with work restrictions resulting from work-related injuries. (Essential)
• 15% – Food ordering and cost control – Assist with ordering food, beverages and supplies. Coordinates orders with staff. Communicates with suppliers. Maintains procedures for controlling food costs by maximizing the appropriate usage of food. (Marginal)
• 5% – Cashiering and cash handling – Monitors cashiering and cash handling functions. Investigates and resolves discrepancies. Enforces policies. (Essential)
• 10% – Multi-functional support – Assists or supervises as needed due to absences or fluctuating workload, including cashiering, hot/cold food production, restocking and cleaning. Contributes to a positive and cooperative work environment. Assists other team members with major campus events, catering, theme meals, special projects and peak workload periods. May be assigned to work at any Campus Dining venue as needed. (Marginal)
• 10% – Customer Service – Maintains a positive and professional image. Interacts with customers. Answers questions, solves problems and enforces policies. Remains alert for customer theft. (Essential)
• 10% – Facility maintenance – Oversees interior and exterior facility spaces. Maintains orderliness and cleanliness of customer, food production, food display and food storage spaces. Ensures proper furniture arrangement and completion of setups for events. (Essential)

Minimum Qualifications

High school diploma or equivalent. Obtain/Maintain Serv Safe Manager level certification within the 6 months of hire (Introductory Period)
Minimum of two years of supervisory experience in a fast-paced food service environment.  
Must be able to organize time and work effectively in a busy environment.
Must be able to lift at least 30 pounds and be able to tolerate the physical requirements of standing, walking, bending, pushing/pulling and repetitive motion.
Must be familiar with office technology and able to work with food service technology applications.
Requires the ability to operate a point of sale register and to accurately account for cash. Must have excellent customer service skills and maintain a clean and orderly appearance.
Must be able to read, write and converse fluently in English.
Must be able to work effectively within a diverse community of students, employees, faculty, staff and others.  

Preferred Qualifications

Bachelor’s degree, Culinary degree, or combination of culinary education and cooking experience.
College or university experience. CBORD FSS experience.

EXPECTED HIRING RANGE: $20.00 – $22.00/hr

If you are offered this position at Occidental College, your final base salary compensation will be determined based on factors such as skills, education, experience, and/or geographic location. In addition to those factors, Occidental complies with applicable pay equity laws and considers internal equity among current employees when developing the final offer. Please keep in mind that the range mentioned above is the base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package.

Advertised: 30 Jan 2024 Pacific Standard Time
Applications close: