Occam Edge Technologies Hiring for Call Center/Service Desk Manager Job at Remote Full Time

Contingent Hire (Upon Contract Award)

Responsibilities:

· Attend all meetings as determined by COR

· Provide supervision of all Call Center personnel assigned to this contract

· Ensure all call center personnel adhere to all Tier 1 SOPs

Job Description:

Manages the Call Center personnel and addresses technical and IT-related issues as well as administrative issues and is authorized to interface with the government’s Contracting Officer’s Representative (COR), other government management personnel, and customer agency representatives.

Must have strong leadership qualities to manage staff. Must have strong communication and interpersonal skills both oral and written. Must be a team leader and lead as an example to the team. Should managerial and professional IT experience or certifications in support. Must have high level of flexibility, with a strong work ethic to accommodate. Must work with a high level of responsibility and multiple priorities. Shall possess A+ certification and/or MCSE certifications in Active Directory and/or Exchange services preferred. Must have adequate knowledge in Microsoft Office Suite products and other Microsoft software.

Desired Qualifications/Certifications:

· Bachelors

· 5-8 years’ experience

· CompTIA A+

· HDI Certification

Job Types: Full-time, Contract

Pay: $120,000.00 – $130,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Application Question(s):

• Are you a US citizen (contract requirement)?

Education:

• Bachelor’s (Required)

Experience:

• Microsoft Office Trobleshooting: 6 years (Required)
• Managment: 5 years (Required)
• IT service management: 6 years (Required)
• Active Directory: 6 years (Required)

License/Certification:

• HDI Certification (Preferred)
• CompTIA A+ (Preferred)
• MCSE (Required)

Work Location: Remote