Oak Grove Racing, Gaming, & Hotel Hiring for Sr. IT Technician Job at Oak Grove, KY Full Time

SUMMARY

Oak Grove Racing, Gaming & Hotel (the “Property”) is a newer facility in a high traffic area in the heart of Oak Grove, Kentucky, and across the street from a large Army post, Ft. Campbell. The Property is 10 miles from Clarksville, TN and less than 60 miles northwest of downtown Nashville, TN.

FUNCTION

The Sr. IT Technician reports directly to the Sr. Director of IT and helps to ensure that the information needs of various departments on property are met. The Sr. IT Technician is responsible for ensuring smooth operation and accessibly of computer system resources at the property including, but not limited to, back office systems, front of house systems, telecommunications, and networking.

SPECIFIC DUTIES AND RESPONSIBILITIES

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration. It may be expanded to include other duties and responsibilities deemed necessary.

• Sets up new hardware such as personal computers, printers, servers, phones, etc.
• Installs and troubleshoots company approved software and web applications.
• Assists with programming copiers for scanning and emailing documents.
• Provides quality customer service to our users through problem resolution and process demonstration.
• Educates users to reduce recurring issues by offering solutions to problems in a proactive way.
• Provides onsite support for the gaming facility, including weekend and night-shift work.
• Provide support to other IT Technicians and act as the first point of contact in the absence of the Sr. Director of IT.
• Responsible for training IT Technicians on various systems or processes as needed.
• Advanced knowledge of all Oak Grove IT Systems.
• Administers server-based systems across all departments.
• Creates and maintains technical documentation.
• Manages assigned projects and processes in IT to completion
• Other duties as assigned.

STANDARDS OF PERFORMANCE

• Oral and written communication skills.
• Excellent internal and external guest service.
• Willingness to assume overall responsibility relative to the performance of the IT department.
• Available to work when needed, including weekends, holidays, and nights.

EDUCATION, TRAINING, AND EXPERIENCE

• Three to five years of experience as an IT Technician
• Degree in related field or equivalent combination of work experience and education is preferred
• Able to obtain and maintain a valid Kentucky gaming/racing license

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

Job Types: Full-time, Permanent

Pay: $50,000.00 – $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Experience level:

• 4 years
• 5 years

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift
• Weekdays
• Weekend availability

Ability to commute/relocate:

• Oak Grove, KY 42262: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Experience:

• IT Technician: 3 years (Required)

Work Location: One location