NTT DATA Hiring for Helpdesk Agent – Printer Tech Job at Saint Paul, MN Full Time

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Agent – Printer Tech to join our team in St Paul, Minnesota (US-MN), United States (US).

Responsibilities

• Troubleshoot HP printers prior to dispatching to FS/D1. Attempt remote resolve if possible.
• Manage incidents that are returned from FS/D1 which need additional troubleshooting/configuration/out of warranty parts (oow) ordered
• Manage oow parts ordering (order, track, delivery confirmation, re-dispatch of incident, replacement recommendation, escalate as needed)
• Update Web Jetadmin, MSL’s and provide to HP for printer IMAC activity
• Configure/reconfigure printers for troubleshooting and IMAC’s
• Provide support (troubleshooting, configuration, device access) for FS/D1 technicians via Teams, email, Triage Team (techs onsite)

Basic Qualifications

• Min 1 years of experience in a technical (Level 1) support role

Additional Requirements

• HP Printer experience
  • • Training
    • Certifications
    • Troubleshooting
    • Configuration
• Must have HP Web Jetadmin experience
• Customer interface/communication skills
• Be able to organize, prioritize, and manage tasks independently

Key Skills

• Strong customer service focus
• Strong knowledge of entire support ecosystem
• Heavy critical thinking for focused accurate escalation
• Strong communication skills
• Organizational and technology understanding

#INDICS

#LI-MIWS

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Nearest Major Market: Minneapolis

Job Segment:

Help Desk, Information Technology, Consulting, Technology

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