Novartis Hiring for Senior Patient Navigator – Schedule (am-pm MST) Multiple Positions job in Tempe Full Time

About the role
Your Responsibilities:
By 2023, Novartis Patient Support (NPS) is projected to support over 1.4 Million patients and impact nearly $4B of Novartis’s US Pharma revenue. NPS provides mission critical support to Novartis brands by helping patients prescribed Novartis products with assistance to address any access challenges and get on medications needed to improve their health.

We have an incredible opportunity to formulate exciting new partnerships to deliver transformative patient services as we continue to build out our Patient Support Center (PSC). The NPS team is uniquely positioned to help support our goal of providing appropriate medications to twice as many patients twice as fast.

The PSC Team will support oncology franchises by providing omni-channel customer support and patient access. By leveraging workforce management, technology, and through staff retention and engagement, it will ensure strong appropriate alignment with NPS goals. The team is committed to helping customers by improving delivery of medication access information.

• If you are customer obsessed.
• If you are energized by leading teams of people through change.
• If you are motivated by measured outcomes.

You should consider joining the Novartis Patient Support Center.

JOB DESCRIPTION:
The Oncology Patient Navigator is to be the primary face of the patient services program for healthcare providers and patients. From Intake to Outcome, Oncology Patient Navigators are dedicated to supporting healthcare providers and patients throughout the treatment journey by providing ongoing disease state and product education, case management, and adherence support to help limit barriers that may hinder appropriate patient outcomes.

POSITION SUMMARY:
This role will support multiple oncology products from the breast cancer and hematology/oncology franchises. Under the general supervision of the Novartis Patient Support Center Team Manager, the Patient Navigator is responsible for customer service, disease/product/testing education, adherence support, outreach, and case management. The Patient Navigator interacts with patients via multiple channels (e.g., phone, email, SMS text, mail) to educate, motivate, and empower them.
Our goal is to support each patient’s treatment journey needs which may vary by product. The Patient Navigator will handle inbound and outbound calls to/from existing patients, new patients and the hub as well as respond to all patient and customer/provider account inquiries. The Patient Navigator delivers patient program information and conducts only virtual (telephonic/video) visits with patients. The Patient Navigator will work interactively with internal teams, patients, caregivers, healthcare providers, and pharmacies. The Patient Navigator team will also support various access and patient assistance functions.

This position does not involve the practice of nursing, provide clinical advice or counseling for the patient.

PRIMARY DUTIES AND RESPONSIBILITIES:
• Overall patient case management; coordination and management of patients, from enrollment to graduation via telephonic support
• Understands the psychosocial impacts associated with a cancer diagnosis to navigate the patient from diagnosis through access to therapy, including the communication of benefit investigation results and financial responsibilities
• Educates on support resources and information relating to Novartis Oncology therapies as prescribed by an HCP, including access offerings, disease state and relevant dosing/administration, treatment reminders within the established guidelines of approved call cadence guides and work instructions.
• Provides support to physician office staff and patients on how to complete and submit all necessary program applications in a timely manner
• Provides payer education, reimbursement information, resources and support to providers and/or patients to support access to therapy
• Confirm patient eligibility according to approved work instruction within the CRM platform.
• Provides exceptional customer service to internal and external customers; responds and resolves customer requests in a timely and accurate manner; escalates complaints accordingly
• Maintain accurate and thorough documentation of all patient interactions, including adverse event reporting as required by corporate guidelines within the electronic CRM platform.
• Required to adhere to compliance guidelines as required by Novartis Pharmaceuticals and the Novartis Patient Navigator Program including Up4Growth, approved call guides and scripts, and HIPAA guidelines
• Participate in ongoing training with Patient Navigator team on new and/or updated Program information, i.e. work instructions, call guides, disease area, product specific content, Patient Navigator overall role and responsibilities as well as brand, call cadences, and compliance training
• Exhibit collaborative behaviors with external vendor teams to ensure seamless program/platform operations, enhance operational efficiencies, and ensure that all materials and activities are executed in full alignment with PSC and Patient Navigator standards with vendor partners
• Exhibit collaborative behaviors with cross functional teams (Patient Services, Brand(s), Patient Safety, Legal, Compliance and Privacy) to ensure seamless program operations, enhanced operational efficiencies and reporting

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Novartis Compensation and Benefit Summary: The pay range for this position at commencement of employment is expected to be between $130,400 and $195,600/year; however, while salary ranges are effective from 1/1/23 through 12/31/23, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills, and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.Commitment to Diversity & Inclusion:
We are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Accessibility and Reasonable Accommodations: Individuals in need of a reasonable accommodation due to a medical condition or disability for any part of the application process, or to perform the essential functions of a position, please let us know the nature of your request, your contact information and the job requisition number in your message:

• Novartis: e-mail [email protected] or call +1 (877)395-2339
• Sandoz: e-mail [email protected] or call: +1-609-422-4098

Role Requirements
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
• Bachelor’s degree; Active Nursing Degree (RN, NP, PA) licensure in state in which he/she resides
• Fluent in English (oral and written)
• 3+ years Oncology (breast cancer preferred) and/or Hematology experience-must include direct patient interaction
• 2+ years Nurse Educator experience
• 5+ years of experience with Complex Specialty products

MINIMUM SKILLS, KNOWLEDGE, AND ABILITY REQUIREMENTS:
• Knowledge expert of clinical concepts and related processes and HCP Office Dynamics
• Understanding of specialty product and payer reimbursement landscape and prior authorization guidelines and processes
• Understanding of patient privacy laws including HIPAA and similar state laws
• Experience with cross-functional team collaboration
• Solution oriented problem solver with ability to fulfill duties with limited supervision
• Must pass all required company certifications and/or oral board exams as needed
• Experience with MS office software suite as well as ability to manage new software platforms when necessary
• Less than 10% travel required

Preferred Qualifications:
• Basic understanding of product and payer reimbursement processes (benefits investigation, prior authorizations, financial assistance, etc.)
• Basic understanding of specialty pharmacy workflows

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee must occasionally lift and/or move up to 10 pounds.

SCHEDULE:
● Must be flexible on schedule and hours
● Overtime may be required from time to time
● Must be willing to work weekends if required to meet company demands

Novartis is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.

What you’ll receive:
Competitive salary, annual bonus, long term incentive for select levels, health insurance, paid vacation/holidays, potential flexible working arrangements, employee recognition program, employee referral program.

Why consider Novartis?
769 million. That’s how many lives our products touch. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives?

We believe the answers are found when curious, courageous, and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.

Commitment to Diversity & Inclusion:
Novartis embraces diversity, equal opportunity, and inclusion. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network
We are Novartis. Join us and help us re-imagine medicine.