These positions will be located at the East Hanover, NJ site and will not have the ability to be located re-motely. Please note that this role would not provide relocation and only local candidates will be considered.
About the Role:
The Intake Specialist will support the Patient Support Center patient journey team by verifying various data sources and transcribing the information into the PSC’s customer relationship management system. The Data Intake Specialist role is critical to start the process of helping patients gain access to our products and programs.
Working under the Team Lead, Case Management, the Intake Specialist is responsible for data entry of faxed information such as Start Forms, insurance cards, and other information to help enroll a patient in services.
Key Responsibilities:
• Review source documents such as faxed patient service request forms
• Accurate and timely data entry of source documents (within key performance indicators)
• Postal mail, email, or other source document intake, review and processing
• Review source documents for Potential Adverse Event identification and reporting
• Follows quality control processes to ensure data integrity; flags trends and communicates in-sights with supervisor
• Participates in activities that improve department operations and/or support to the department for quality improvements
• Other special projects as assigned
Commitment to Diversity & Inclusion:
We are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.
Accessibility and Reasonable Accommodations: Individuals in need of a reasonable accommodation due to a medical condition or disability for any part of the application process, or to perform the essential functions of a position, please let us know the nature of your request, your contact information and the job requisition number in your message:
Role Requirements
What You’ll Bring to the Role:
Education: High school diploma required
Essential Requirements:
• 1-2 years of general office experience or equivalent training
• Minimum of 6 months of data entry/computer experience in an office or healthcare related environment
• Network computer system and personal computer proficiency; office copier, scanner, FAX machine, miscellaneous office equipment.
• Strong verbal and written communication skills, attention to detail, and interpersonal skills.
• Proficient in MS Outlook and basic MS Office tools (Word)
Desirable Requirements:
• Post-secondary education (certificate program, Associate’s degree)
• Experience working with Salesforce CRM
• Familiarity with HIPAA regulations and handling Protected Health Information
• Medical office experience and familiarity with medical terminology
Additional Requirements:
• Proximity and ability to commute to work onsite in East Hanover as required by our hybrid model for occasional meetings or events. To be scheduled at the discretion of the business.
• This job requires you live within 90 miles of the East Hanover site of Novartis.
• When working from home, a quiet dedicated space where the employee can work without interruption
• The individual hired for this role will be required to successfully complete initial training, including passing simulations and become certified to do the role.
Why Novartis: Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture
You’ll Receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards
Commitment to Diversity & Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
The pay range for this position at commencement of employment is expected to be between $38,600 and $58,000 per year; however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company re-serves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network
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