Nova Southeastern University Looking for Supervisor – EPS (Enrollment Processing Services) – 995623 Full Time

About Us:

We are excited that you are considering joining Nova Southeastern University!

Nova
Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence
and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver,
retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff,
and campus visitors and is a tobacco-free university.

We appreciate your support in making NSU the preeminent place to live, work,
study and grow. Thank you for your interest in a career with Nova Southeastern University.

NSU considers applicants for all
positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other
legally protected status.

Job Title:
Supervisor – EPS (Enrollment Processing Services) –
995623

Location:
Fort Lauderdale-Davie, Florida

Work Type:
Full Time with Full
Benefits

Job Category:
Exempt

Hiring Range:
Salary commensurate with
experience

Pay Basis:

Annually

Subject to Grant Funding?:

Essential
Job Functions:
1. Plans, directs, supervises, and coordinates work activities of subordinates and staff, including hiring,
coaching, evaluating, and terminating, all in accordance with university policies and procedures.

2. Supervises staff responsible for
the intake and sorting of mail, research, record creation, and quality control of documents; updates student records, validates documents
received, and processes degree conferrals.

3. Reviews and monitors workflows/processes to ensure thoroughness and attention to
detail in reviewing documents for accuracy, legibility, and other vital information.

4. Conducts quality control audits within
assigned areas of responsibility.

5. Clarifies and interprets application of policies and procedures.

6. Recommends and
implements improvements in procedures/systems.

7. Handles document inquiries from centers that cannot be resolved by other
staff.

8. Sends notifications and correspondence to centers regarding submission of documents and information received.

9.
Provides backup for scanning during peak periods.

10. Completes other projects as assigned.

11. Performs other duties as
assigned or required.

Marginal Job Functions:
1. Helps in sending notifications to applicants when their
documentation has been received.

2. Assists in the processing of orphan documents.

Required Knowledge, Skills, &
Abilities:
Knowledge:
1. Basic knowledge of the Family Educational Rights and Privacy Act (FERPA) regarding student privacy
and protection regulations.
2. Personnel and Human Resources – Working knowledge of principles and procedures for personnel recruitment,
selection, training, and supervision.
3. Customer and Personal Service – Working knowledge of principles and processes for providing
customer and personal services. This includes needs assessment, meeting quality standards for services, and evaluation of user
satisfaction.
4. English Language – Working knowledge of the structure and content of the English language including the meaning and
spelling of words, rules of composition, and grammar.
5. General knowledge of university policies and procedures.
6. Advanced
knowledge of MS Office Suite (Outlook, Word, Excel, PowerPoint).

Skills:
1. Active Listening – Proficient skills in giving full
attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not
interrupting at inappropriate times.
2. Speaking – Proficient skills in talking to others to convey information effectively.
3.
Reading Comprehension – Proficient understanding of written sentences and paragraphs in work-related documents.
4. Writing – Proficient
skills in communicating effectively in writing as appropriate for the needs of the audience.
5. Complex Problem Solving – Proficient
skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
6. Time
Management – Proficient skills in managing one’s own time and the time of others.
7. Instructing – Proficient skills in teaching others
how to do something.
8. Judgment and Decision Making – Proficient skills in considering the relative costs and benefits of potential
actions to choose the appropriate one.
9. Supervisory skills – Proficient supervisory, training and leadership skills, manage and
motivate a large team.

Abilities:
1. Problem Sensitivity – The ability to tell when something is wrong or is likely to go wrong.
It does not involve solving the problem, only recognizing there is a problem.
2. Inductive Reasoning – The ability to combine pieces of
information to form general rules or conclusions (including finding a relationship among seemingly unrelated events).
3. Deductive
Reasoning – The ability to apply general rules to specific problems to produce answers that make sense.
4. Ability to work in a
culturally diverse environment.
5. Ability to set priorities and manage time effectively.
6. Ability to work evenings and
weekends.

Physical Requirements and Working Environment:
1. Speech recognition – must be able to identify and understand the
speech of another person.
2. Speech clarity – must be able to speak clearly so others can understand you.
3. Near vision – must be
able to see details at close range (within a few feet of the observer).
4. Travel – must be able to travel on a daily and/or overnight
basis.
5. May be required to work nights or weekends.
6. May be exposed to short, intermittent, and/or prolonged periods of sitting
and/or standing in performance of job duties.
7. May be required to accomplish job duties using various types of equipment/supplies, to
include but not limited to pens, pencils, and computer keyboards.

Job Requirements:

Required
Certifications/Licensures:

Required Education:
Associate’s degree or sixty (60) completed college
credits hours.

Major (if required):

Required Experience:
1. Associate’s degree or sixty
(60) completed college credits hours and minimum four (4) years’ experience with data entry and auditing, preferably in an office setting,

Bachelor’s degree and minimum two (2) years’ experience with data entry and auditing, preferably in an office
setting,

2. Prior supervisory experience.

Preferred Qualifications:
1. Previous experience in an academic
institution.

2. Knowledge of Ellucian Banner software system.

Is this a safety sensitive
position?
No

Background Screening Required?
Yes

Pre-Employment
Conditions:

To ensure a safe learning environment for students and staff, as a condition of employment the selected
candidate will need to provide proof of a completed COVID-19 vaccination prior to commencement of employment or an approved exemption and
reasonable accommodation.

Sensitivity Disclaimer:
Nova Southeastern University is in full compliance with the
Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make
reasonable accommodation when necessary.