At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.
We now have a great opportunity to join our customer success function, initially in a contract role, with excellent long term prospects
Summary of Position:
Accountable for user provisioning, communication, documentation for Client Advocacy business system access. Deliver services by meeting the strategic objectives of the organization including service management and small project delivery. Administrators operate in any of the following specialty areas: Security and Data Access, hardware requests, and access provisioning.
Primary Duties and Responsibilities
As an Associate Administrator, on the Customer Success PC/LAN and Sign on Representative Team, you will request & administer application permissions required for our customers to perform their jobs through several industry and NM build systems. Daily work uses industry leading Service Management tools of Zendesk and ServiceNow. As a member of highly effective 5-7 person team, you’ll perform dozens of daily access requests to enable our customers. The team supports over 2,000 users across internal call centers that rely on high systems uptime and accurate permissions to perform their duties.
What we’d like you to have
Grow your career with a best-in-class company that puts our client’s interests at the center of all we do. Get started now!
Job Types: Full-time, Contract
Pay: $20.00 – $30.00 per hour
Schedule:
Experience:
Work Location: Remote
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