Florida League of Cities Hiring for Applications Support Specialist Job at Tallahassee, FL Full Time

The Applications Support Specialist provides technical expertise to business end users in the form of application-centric support, training, and documentation. Serves as the point person for incoming workstation/application issues and is responsible for troubleshooting, tracking, and closing out issues.

RESPONSIBILITIES AND DUTIES:

• First level contact for incoming client workstation/application requests
• Manages support tickets from inception to resolution
• Responds in a timely and accurate manner via phone, webinar, email, chat or in person
• Resolves customer issues when possible and escalates complex problems to appropriate team members
• Follows up with end users to ensure issues are resolved
• Ability to manage and prioritize multiple tasks for business end users and technical team
• Assists Technology Services staff and users on application configuration
• Writes appropriate documentation to assist end users
• Provide technical training to staff
• Develops reports, queries, and data extracts

KNOWLEDGE, SKILLS AND ACTIVITIES:

• Knowledge and understanding of the Windows operating system, networking, and internet basics
• Proficient in the use of computers and mobile devices
• Experience with application software and identifying/understanding business processes
• Capable of interacting with colleagues with clear and concise language
• Proficient in the use of Microsoft Office Suite and web content management systems
• Excellent customer service and people skills when dealing with internal or external end users
• Excellent written, verbal and presentation skills

TRAINING AND EXPERIENCE:

Graduation from an accredited two-year college or university with a degree in Information Technology or related field desired; or high school diploma with a minimum of two years computer or applications support experience. Knowledge of ASI iMIS Membership Management Software a plus.

All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, or national origin.

**PLEASE DO NOT APPLY IF YOU ARE A SMOKER**

Job Type: Full-time

Pay: $45,000.00 – $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Compensation package:

• Bonus pay
• Yearly bonus

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Orlando, FL 32801: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location