Northland Staffing Solutions, Inc Hiring for Customer Service Representative Job at Saint Paul, MN Full Time

Job description

Northland Staffing Solutions is sourcing a Customer Service Representative to work for our client located in St. Paul, MN. This is full time Monday- Friday position working day time hours. This is a B2B position where the CSR’s focus is processing orders, assembling and mailing sample packets and responding to internal and external customers.

Responsibilities of the Customer Service Rep:

• Answers telephones promptly in a friendly, helpful, and knowledgeable manner.
• Receives customers’ orders via phone, fax, email and in person. Enters the orders for fulfillment.
• Use Mihlfield freight rater to generate freight quotes. Submits to purchasing requests for full truck rates using freight quote form.
• Investigates and follows up any problem shipping situations, promptly reporting the cause and expected delivery status to the customer and the sales rep.
• Receives and investigates customer complaints, providing feedback to the customer as to how and when the situation will be resolved.
• Produces monthly reports as requested by Sales Manager or Customer Service Manager.
• Prepares sample packets as needed for shows, customer inquiries, etc.
• Assists the sales staff with correspondence by typing memos, letters, and quotes.
• Works on special projects and performs other duties as required or requested.

Benefits of the Customer Service Rep:

• Salary of $18.00-20.00 per hour
• Medical Insurance
• Dental Insurance
• Paid Time Off
• Paid Holidays
• Life Insurance
• Vision Insurance

Qualifications of the Customer Service Rep:

• Must have experience working B2B
• High school diploma or GED.
• Proficient using Microsoft Office
• Experience with ACT! or other CRM program a plus.
• Bi-lingual a plus!

Job Type: Full Time

Salary: $18.00-20.00 per hour

Job Type: Full-time

Pay: $18.00 – $20.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Call center
• Office

Experience:

• Microsoft Office: 3 years (Required)
• Customer service: 2 years (Required)

Work Location: One location