North Star Insurance Advisors, LLC Hiring for Junior System Administrator Job at Wentzville, MO Full Time

Junior System Admin

POSITION RESPONSIBILITIES:

• Provide Help Desk support to computer and network users
• Research, diagnose, troubleshoot and work technical support requests to resolution
• Troubleshoot, identify, and document resolutions to escalated issues
• Proactivity monitor Office systems, security, & alerts.
• Proactively configure and create methods to monitor existing systems
• Oversight and administration over IT administrative or operational software
• Proven ability to complete projects and duties in a self-directed manner
• Follow standard procedures for escalation of unresolved issues to the appropriate internal teams
• Taking ownership of user issues reported and seeing problems through to resolution
• Work with team members to support any overflow items or requests tickets
• Provide support via phone, web, email, chat, and other channels as required
• Assists users with computer hardware and/or software applications (e.g., website access, email setup, troubleshooting, etc.)
• Coordinate new server installations, server upgrades, server decommissions and server maintenance with local technical staff and OEM/Vendors.
• Manage the file and print servers and assist with general printer troubleshooting/administration
• Manage user access to the LAN and file shares.
• Support for wireless and network equipment
• Assist with projects as assigned by IT Director
• Other duties as assigned

Education and Experience:

• Bachelor’s degree in Information Technology, Computer Science or at least 2 years experience in lieu of degree.
• 2 years of direct experience as a Server/Systems Administrator
• Minimum 2 years in a Help Desk environment Knowledge and experience with Intel based Windows, and OSX
• Familiarity with Microsoft Office (on premises and in cloud) required.

Attitude:

• Eager to learn
• Be a self-starter, able to work independently utilizing good judgment and decision-making skills
• Positive attitude; high energy; assertive
• Passion for Details
• Understands the importance of maintaining confidentiality
• Attentive to detail and accuracy
• Multitasks with a sense of urgency while maintaining a positive attitude

QUALIFICATIONS PREFERRED: (OPTIONAL – Additional knowledge, experience, or skills helpful)

• Well-rounded IT Help Desk experience
• Experience with Software Development or Scripting
• Experience with asset management
• Experience with badge and security control systems
• Experience with Powershell scripting
• Strong understanding of Cloud Technologies
• Strong understanding of Firewalls, Routing, and Switching
• Strong understanding of User & Asset security and administrative tools and standards
• Must have experience with physical hardware and asset management
• Diagnostic and analytical skills for software and general information systems application knowledge

Job Type: Full-time

Pay: $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Wentzville, MO 63385: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT help desk: 2 years (Required)
• Active Directory: 2 years (Required)
• Server Administration: 2 years (Required)

Work Location: One location