North Carolina Adult Correction Hiring for Seeking EEO Intake Coordinator (HR Technician III) in Wake County! Job at Raleigh, NC Full Time

** This position may qualify for teleworking on a part-time basis as part of a State Telework Pilot Program. More information on this arrangement may be obtained at the time of interview. **

If you are looking for a rewarding career, please consider the EEO Intake Coordinator (HR Technician III) opportunity with the NC Department of Adult Correction. This position is part of the Human Resources Team (EEO Section) and involves working with employment discrimination, harassment, and retaliation issues related to Equal Employment Opportunity (EEO.) This position serves as the Intake Coordinator for the EEO Office and will be a point of contact for technical questions and concerns from employees, supervisors, and managers regarding complaints related to allegations of employment discrimination, harassment, and retaliation and related policies and procedures.

Job responsibilities of this position include, but are not limited to:

• Receiving questions from individuals seeking information regarding the filing of complaints of discrimination, harassment, and retaliation
• Extracting data from multiple files and/or sources
• Ascertaining the nature of information requests and assisting individuals on clear-cut matters
• Referring complex situations that require additional oversight to HR / EEO management
• Managing the receipt of all internal employment related discrimination complaints
• Performing initial review and processing complaints, including: Entering and processing complaints into the Employee Relations System (ERS)

Gathering facts necessary to make a determination regarding jurisdiction
Preparing and processing notification correspondence
Assigning cases to EEO investigators, and
Preparing initial paper case file for employment-related discrimination complaints filed by current and former employees applicable under state and federal laws

• Gathering preliminary facts for complaints filed to determine the factual aspects of the complaint within 3 business days of receipt
• Providing review of complaints to ascertain if the matter(s) of concern are within EEO jurisdiction and that the issues and bases are clearly defined
• Handling sensitive situations and information while maintaining confidentiality

This position requires the ability to:

• Establish and maintain effective working relationships with others
• Express ideas clearly and concisely
• Exercise good judgment in analyzing situations and making decisions within areas of responsibility
• Learn and apply rules, procedures, and practices for various HR management activities or personnel actions
• Create and organize office case files and data
• Process documents
• Retrieve and handle confidential information with tact and discretion
• Prepare accurate reports
• Maintain accurate records
• Operate a personal computer
• Use software including Microsoft Word and Excel
• Communicate clearly in written and oral form
• Obtain factual information
• Multi-task in a fast-paced environment
• Communicate effectively with internal and external customers

This is a full-time position (40 hours per week) with State Benefits.

This position may qualify for teleworking on a part-time basis as part of a State Telework Pilot Program. More information on this arrangement may be obtained at the time of interview. Any telework will be under the conditions of the State Teleworking Program Policy and the employer may end any teleworking arrangement at any time at the employer’s sole discretion.

Knowledge, Skills and Abilities / Competencies

The Knowledge, Skills and Abilities listed below, along with the Minimum Education and Experience requirements, are REQUIRED to qualify for this position. We will not review resumes in lieu of Experience and Education listed on the application. Click these links for additional information: Introduction to the Job Application and Addressing Knowledge, Skills and Abilities. (Note: These links were created for applicants of Dept. of Public Safety jobs and may not reflect the policies or procedures of other State agencies.)

To qualify for this position, applicants must document on the application that they possess ALL of the following:

• Knowledge of discrimination, harassment, and retaliation EEO laws
• Knowledge of policies and/or procedures governing the filing of employment-related discrimination complaints
• Experience working with employee complaints
• Experience working in a HR or EEO department / office, or legal or related office
• Experience tracking employee data electronically using an HRIS (Human Resources Information System – i.e. BEACON, KRONOS, SAP, PeopleSoft, etc.) or spreadsheets or databases
• Knowledge of North Carolina employment laws

Management Preferences:

• Experience working in the Integrated HR-Payroll System (formerly known as BEACON)
• Experience performing actions in the Integrated HR-Payroll System such as entering and/or retrieving employee information or records, processing actions, etc.
• Experience working with state human resources systems and processes
• Experience explaining equal employment opportunity complaint procedures to potential charging parties and/or the general public

Minimum Education and Experience Requirements

Associate’s degree, typically in Human Resources or relevant field from an appropriately accredited institution and 2 years of experience required;

or 3 years of progressive experience in Human Resources;

or equivalent combination or education and experience.

Supplemental and Contact Information

The North Carolina Department of Public Safety (DPS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.

DPS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity and budgetary considerations pertinent to the advertised position.

It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.

Job Type: Full-time

Pay: $37,577.00 – $50,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: Hybrid remote in Raleigh, NC 27604