The Service Desk Technician is responsible for coaching and mentoring other service desk technicians, supportting the team for first level support of incoming service tickets. Tickets may be incidents, requests, problems or alerts. This job role relates to but is not limited to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.
Essential Duties and Responsibilities:
· IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
· Support of disaster recovery solutions
· Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
· Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
· Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
· System documentation maintenance and review in Nexigen’s established knowledgebase
· Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc.
Job Type: Full-time
Pay: $19.00 – $22.00 per hour
Benefits:
Schedule:
Education:
Experience:
Work Location: One location
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Company Name: Kroger General Office Position Type: Employee FLSA Status: Exempt Position Summary Monitor and...
Apply For This JobJob Description Be a part of the legacy: Postdoctoral Research Fellow Program Our Research Laboratories’ Postdoctoral Research Fellow Program aims...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> At VIDA, we are passionate about driving positive change in lung and respiratory care through...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> TITLE: IT Program Manager Location: 100% Remote Our Client is looking for an IT Program...
Apply For This JobJob Description br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Under the direction of the CFO, the exempt IT Manager will be responsible...
Apply For This JobJob Description Role Summary: The Global Senior Director Medical Affairs (GDMA) Immunology/Pipeline & Biomarkers will be responsible for driving execution...
Apply For This Job