Newegg Staffing Hiring for IT Desk Support Engineer Job at Compton, CA Full Time

Seeking Desktop Support Engineer who will be responsible for onsite and remote IT support. As part of the IT Shared Services team, the Engineer will support end users with problem determination, problem/incident recording, resolution and escalation for supported products and services. These products and services include networks, client/server systems, PC and laptops, desktop application software, peripheral devices, mobile phones, and other IT hardware and software.

Job Responsibilities:

· Provide first level contact and problem resolution for all users with hardware, software, and applications problems. Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases.

· Courteously obtain and convey concise problem information for external and internal users. Provide accurate and timely logging of problems and resolution of problems in the Service Desk tool (Zendesk) based on Service Level Agreement (SLA).

· Act as a liaison between customers and the IT team to ensure accurate problem interpretation. Maintain communications with users during the problem resolution process.

· Escalate problems to IT leadership as appropriate.

· Install, modify, and repair computer hardware and software with superior customer service

· Maintain an in-depth knowledge of supported products and services.

· Train computer users as requested.

· Review and update desktop support documentation as assigned and recommend improvements to procedures

Qualifications

· 3-5 years IT support/help desk experience; professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) preferred

· BSc/Ba in Information Technology, Computer Science or a related discipline is a plus

· Previous Experience with the support and installation of;

o Microsoft Windows 7, 10, 11

o Microsoft M365/O365

o Microsoft Exchange Online Administration Knowledge in Windows Active Directory

o Cloud PBX such as RingCentral phone system

o FTP, SMTP, VPN, Switches and Routers

· Experience in help desk and user support onsite and remotely across multiple sites with demonstrated ability to effectively communicate by phone, in person and in writing

· Experience working in a 24×7 Manufacturing environment is a plus

· Knowledge in backup and disaster recovery procedures and policies

· Demonstrated ability to achieve successful outcomes in handling difficult situations and customers.

· Demonstrated analytical and troubleshooting skills.

· Shows initiative and acts independently to resolve problems.

Job Type: Full-time, Exempt, ~20% travel. Please call us for more information at 626.271.1599

Job Types: Full-time, Temporary

Pay: $35.00 – $37.00 per hour

Experience level:

• 3 years
• 4 years
• 5 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Compton, CA 90220: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location