New York Athletic Club Hiring for System Support Engineer 2 Job at New York, NY Full Time

The prestigious New York Athletic Club, one of the world’s premier private clubs, founded in 1868 and located on Central Park South in Manhattan is seeking a full-time System Support Engineer 2. The System Support Engineer 2 will report to the Assistant Director of Technology, the System Support Engineer 2 will act as the primary IT support for The New York Athletic Club. The System Support Engineer 2 will be responsible for troubleshooting help desk tickets and serve as the escalation point for all help desk items with an emphasis on supporting our club management system, Northstar. The System Support Engineer 2 will work with other members of the IT team to build skillsets in areas that IT is expanding into throughout other areas of the club.

The successful candidate will be able to prioritize multiple requests, is organized, have strong communication skills, and ensure that not only are support tickets resolved in a timely manner, but other routine activities are executed as needed. The System Support Engineer 2 will be trained to use and troubleshoot our club management system, Northstar, as it accounts for 60% of ticket inquiries. In addition, the System Support Engineer 2 will be responsible for working to backfill certain responsibilities of other team members to ensure consistent support coverage. Working at the Club’s second site, Pelham Manors (Travers Island), and some weekends during the summer season required.

Responsibilities (include but are not limited to):

· Provide desk side and remote support for all levels of staff.

· Serve as the main ticket escalation point for tickets.

· Ensure tickets are responded to and resolved abiding by department SLAs.

· On-board and off-board employees as well as provide new hire orientation to new employees.

· Perform software installations and hardware move/deployments following standard procedures.

· Learn and provide support for the Club’s Management System, Northstar.

· Work with contracted vendors regarding printer, IP phone, and advance network related inquiries across two sites.

· Provide assistance with network and WIFI issues for hospitality, and business center.

· Partake in large scale IT projects and implementations.

· Domain management (Windows server 2016+), applications, and server updates/patches.

· Office 365 management including but not limited to Exchange Online, Azure, and MS Teams.

· Assist with planning, testing, and implementation of new systems.

· Create and update department documentation.

Position Details:

The System Support Engineer 2 must have strong knowledge of:

· Windows 10(+), macOS, and Windows Server (Server 2016+) Operating Systems

· Networking concepts (TCP/IP, DNS/DHCP, Wireless)

· PC, Mac, and tablet (Android, iPad, and Elo Touch) troubleshooting, installations, and upgrades

· Network printer troubleshooting and installation (HP, Xerox, EPSON, Zebra)

· Desktop imaging and RMM tools (SmartDeploy, Desktop Central Preferred)

· Ticket management

· Vendor management

· Active Directory and Group Policy management

· Mobile device support (Office 365 MDM)

· Microsoft Office 365 administration (Exchange Online, Azure)

The System Support Engineer 2 must have basic-level knowledge of:

· Chromebook support and management

· IP phone support (Grandstream Preferred)

· Network management: switches, firewalls, AP’s (Cisco and Meraki Preferred)

· Multi-factor authentication management (DUO and Office 365 MFA)

· Antivirus management (Sophos Preferred)

· Project management

· Audio/Video equipment including projectors and TV’s

Additional skills preferred:

· Application Support (Northstar Club Management Software)

· Point of sale hardware (EloView, EPSON receipt printers)

· Interactive display and content management system

· Chrome Enterprise management

· JAMF preferred or related MDM software

· VMWare Vsphere 6.7+

Skills/Abilities/Requirements:

· 8+ years’ experience in a technical role of increasing responsibilities.

· Bachelor’s degree (information technology or related field preferred).

· Experience in hospitality preferred.

· Demonstrated strong organizational, prioritization, and decision-making skills.

· Excellent written and verbal skills, including the ability to maintain professional composure.

· Must be service-oriented and eager to assist staff at all levels.

· Ability to work independently as well as part of a team.

· Ability to multi-task in a fast pace professional environment.

· Working from secondary Pelham Manors (Travers Island) site is required as needed.

· Punctuality and regular attendance in office when working from Manhattan or Pelham Manors site.

· Weekend work during summer season as needed.

· Participate in IT “on-call” after hours rotation.

Job Type: Full-time

Pay: $80,000.00 – $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Work Location: One location