G&W Electric Co Hiring for IT Support Technician Job at Bolingbrook, IL Full Time

Position Summary: We are seeking an experienced IT Help Desk Technician to support and troubleshoot day-to-day technology issues of our customers, including but not limited to desktop applications, custom applications, and computer hardware.

Please Note: The work hours for this job will be 10:00am-6:30pm or 9:00am-5:30pm. Must be willing to work onsite at the Bolingbrook office.

Primary/Essential Responsibilities:

• Respond to hardware and software support issues from employees for Microsoft Office applications (Word, Outlook, PowerPoint, Excel), Phone/Voicemail, Printers, Mobile devices etc.
• Set up and configure new computers
• Install application software
• Set up/remove user accounts on systems (network, email, phone, security, etc.)
• Maintain (patches, updates, and fixes) software used on desktop systems including OS, anti-virus, and malware protection
• Track and update IT inventory
• Work with vendors to help resolve technical issues
• Perform miscellaneous related duties and other duties as assigned

Required Qualifications:

• Certificate or Diploma from a Technical School plus one year of directly related experience
• Excellent interpersonal, verbal, and written skills
• Ability to problem-solve and think creatively
• Experience using Windows 10, and Office 365
• Experience with Active Directory
• Experience with ServiceNow a plus
• Experience with Ivanti a plus
• Ability to work collaboratively and independently on assigned duties
• Ability to multi-task and prioritize assignments.

• Strong Customer Service

Preferred Qualifications: Describe qualifications preferred to enhance immediate job performance

• CompTIA A+ Certification
• CompTIA Network+ Certification
• CompTIA Security+ Certification
• MCSA: Windows 10

G&W Electric is proud to be an Equal Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. We comply with E-Verify for all new hires.

VEVRAA Federal Contractor