IT Network Support Specialist Tier 2 – Hybrid
Join New Era’s growing team and experience a corporate culture that promotes personal and professional development.
New Era Technology is a global IT integrator with 2,500+ employees delivering Collaboration, Cloud, Data Networking, Security, Large Venue, and Corporate AV and Managed Service Solutions to more than 9,000 customers. We are looking for team members to contribute to and deliver our mission to securely connect people, places, and information in a rapidly changing digital world. Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications. New Era Technology empowers businesses to embrace the future workplace. As customers shift their perspectives on where and how work happens, we are there to meet them with flexible, resilient, and productive solutions.
At this time, we are not sponsoring VISA’s.
Requirements:
The Managed Service IT Network Support Specialist Tier 2 role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.
The IT Network Support Specialist Tier 2 position can be a hybrid work position, meaning you are able to work from home most days. They are wanting the candidate available to come in 1 day a week.
PRIMARY DUTIES of IT Network Support Specialist Tier 2:
REQUIRED EXPERIENCE AND EDUCATION:
KNOWLEDGE, SKILLS & ABILITIES:
PM21
PI200892627
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