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Job Details
Posting Number:
PG193403SP
Internal Recruitment:
Yes
Working Title:
Systems Steward
Anticipated Hiring Range:
$49,500 – $54,500
Work Schedule:
Monday-Friday, 7:00-3:30pm
Job Location:
Raleigh, NC
Department:
Business Services
About the Department:
The 900+ positions of the Facilities Division service the students and staff of the University’s teaching, research/administrative space and 2,240 acres of infrastructure. The Facilities Division provides design and building services, maintenance, custodial, landscape, solid waste removal, utility, mail, and motor pool services 24 hours a day, 365 days a year. The goal is to deliver cost effective services to the University, ensure completed projects and maintenance that conform to codes and regulations, while minimizing University liabilities and disruptions caused by the maintenance, repair, building, and equipment modifications to the University.
Essential Job Duties:
*This is an internal posting for current NC State permanent employees and candidates with RIF priority.*
The Systems Steward position is a crucial role for the Facilities organization, as they will interact with users throughout the university to ensure questions and issues related to Business Systems and Analysis areas are promptly processed and solved in a timely fashion. The incumbent must have the ability to discuss individual needs with clients and communicate those needs to team members. The information provided by customers must be thoroughly transcribed and clearly written to include background and historical information. This position will provide service delivery, and collaborate with team members to resolve multiple complex issues – in some cases simultaneously. This staff member will be assisting the Director of Business Systems and Analysis to also include; Warehouse support, Fleet & Mail Services support, IT Support, AiM support, email, documentation, and scheduling the team to meet with other units when necessary. The incumbent must assist in the development and dissemination of program materials, such as presentations, training, manuals, and informational resources, and be available to step into other roles as needed.
This position will monitor and report all Project requests submitted through ReADY Request. ReADY Request is a new software product that interfaces with AiM and allows facilities and university stakeholders to have complete visibility and interaction with projects and specialized workflows. The position will work closely with Project Development Coordinator to ensure all projects are entered precisely with all necessary data and are routed to the correct department for completion, and report stalled workflows to ensure the PDC is aware of stalled requests. This position is integral to the implementation and development of ReADY Request and will need to adapt to new workflows and processes within the application as they come available, by the AiM Technical Team.
This position also provides backup support for the Customer Service Center Supervisor and Manager, Functional Manager, and Facilities Warehouse, and helps manage the AiM Helpdesk. The position’s additional focus is to enter, support, and help maintain the IPL, ASP, Emerging & Urgent, Recurring R&R, and F&A projects, and monitor the various funding data dashboards to ensure all projects are coded correctly, and duplicates are removed, scopes and estimates are accurate in the database by coordinating with University Partners, Facilities Project Managers, Deans, Directors and AVC’s as projects arise and are removed as completed. Like all employees working with the CMMS, the incumbent must know all of the diverse processes utilized by the three partner departments sharing the CMMS. (Campus Enterprises, Athletics, and Campus Health).
Other Responsibilities:
- Provide ad-hoc reports as requested, prioritizing along with ongoing projects;
- Develop relationships with external and internal partners to form collaborations;
- Collaborate with partners to identify and explore ideas for cross-departmental opportunities;
- Engage employees in discussions regarding functionality and process enhancements;
- Independently work with Business Systems Director to develop reports, workflows, and assist with special projects defined by the Business Systems Director.
Minimum Experience/Education:
Bachelor’s degree and one year of experience related to the area of assignment; or equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.
Other Required Qualifications:
- Demonstrated ability to effectively communicate complex messages to diverse audiences at all organizational levels within a team environment;
- Ability to identify and solve problems;
- Experience in creating action plans to achieve a goal;
- Ability to work with ambiguity and, at times, incomplete information;
- Able to be flexible and adaptable given a broad set of responsibilities;
- Strong interpersonal skills to support partnering effectively with diverse cross-functional teams.
Preferred Qualifications:
- An experienced facilitator of cross-functional & collaborative teams;
- Familiarity with the AiM product or other CMMS, and facilities management;.
Required License or Certification:
Valid driver’s license.
Valid NC Driver’s License required:
Yes
Commercial Driver’s License Required?:
No
Job Open Date:
07/06/2023
Earliest Close Date—- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.):
07/13/2023
Position Number:
00102580
Position Type:
SHRA
Position Classification Band Title:
University Program Specialist
Position Classification Band Level:
Journey
Position Classification Salary Range:
$31,888 – $80,223
Salary Grade Equivalency:
GN11
Alternate Option:
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week):
1.0
Appointment:
12 Month Recurring
Mandatory Designation – Adverse Weather:
Non Mandatory – Adverse Weather
Mandatory Designation – Emergency Events:
Non Mandatory – Emergency Event
Time Limited Position:
No
Is this position partially or fully funded on ARRA stimulus monies?:
No
Department Id:
444001 – Business Services
AA/EEO:
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected].
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.