Are you passionate about helping others? If so, we want you on our team!
Navient is looking for team members who will provide exceptional service and support to our customers!
Interviews will be conducted virtually via Microsoft Teams. We look forward to receiving your application and appreciate your flexibility and understanding.
WHAT WE DO:
We provide expert guidance, asset management, and business processing solutions to education, healthcare, and government clients at the federal, state, and local levels. Our passion and commitment to helping our clients and millions of Americans achieve financial success is what makes us an industry leader!
WHAT YOU’LL DO:
As a Customer Service Specialist in our Customer Care Department, you’ll play a critical role in assisting our customers as they navigate successful management and repayment of their loans. By speaking with our customers on inbound and outbound calls you will be the voice of Navient, guiding them through their options to help them achieve account resolution while providing them with support that is easy and reliable.
As a hybrid employee, your schedule will include a mixture of work from home and in-office scheduling.
*Must be available to come into the office if having technical issues.
LOCATION + START DATE:
PAY + BENEFITS:
The compensation for this role is $16.00 per hour + competitive benefits package.
Full-Time Benefits:
SCHEDULE + TRAINING:
HYBRID TRAINING: Monday-Friday, 8AM-5PM
(training period = 4 weeks)
Option of 3 shifts after training:
SHIFT ONE
SHIFT TWO
SHIFT THREE (+15% differential)
OFFICE AND TECHNOLOGY REQUIREMENTS:
Navient will provide all hardware and software. Qualified candidates must secure the following to successfully execute job responsibilities:
MINIMUM REQUIREMENTS:
PREFERRED QUALIFICATIONS:
Be proud of where you work – Choose Navient as the next step in your career!
All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.
Navient is a drug free workplace.
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