MVP Health Care Hiring for Provider Engagement Program Manager at Troy, NY  Full Time

Monday, September 18, 2023

Over 35 years strong and fueled by 1,700 smart, passionate employees across New York state and Vermont, MVP is full of opportunities to grow. We are a nationally recognized, award-winning leader for a reason. The beating heart of our company is a wide range of employees from a diverse set of backgrounds-tech people, numbers people, even people people-working together to make health insurance better. If you are ready to join a thriving, mission-driven company where you can create your own opportunities and make a positive difference-it’s time to make a healthy career move to MVP!

Background: Are you passionate about having an opportunity to transform healthcare through collaborative partnerships? UVM Health Advantage (UVMHA) is a Medicare Advantage plan created by a partnership between The UVM Health Network (UVMHN) and MVP Health Care (MVP) as part of their shared commitment to improve the health of the communities they serve. Together as partners, UVMHN and MVP are transforming healthcare for seniors across Northern New York and Vermont – pioneering a unified patient experience.

Summary: This role works directly with the UVMHN high value care communications, and provider operations teams to synthesize UVMHN and UVMHA strategies for purposes of content curation for the provider audiences. The Provider Engagement Program Manager will utilize the UVMHN high value care and aligned strategies to inform the creation of curriculum, trainings, will develop content distribution plans, and support delivery of materials, curriculum and training. The Provider Engagement Program Manager will work closely with the UVMHN Network Director of physician, clinician, and patient communication strategy to co-create an effective provider education strategy to roll out curriculum in a variety of mediums/channels. This strategy includes maximizing opportunities for provider recognition in addition to amplification of all provider directed messaging/learnings, capturing provider success stores, and continuous iteration of curriculum/delivery methods. The role will create and require a continuous feedback loop with UVMHN stakeholders for content strategy enhancements and improvements based on provider input.

As part of this role, the Provider Engagement Program Manager will work directly with the MVP Medicare product, experience, and provider relations teams to develop Medicare curriculum that can be used for UVMHN, but also leveraged for other partnership channels unique to MVP. This role will be accountable for content sourcing and development for all collateral and performs other duties as assigned by MVP/UVMHN partnership strategy team.

POSITION QUALIFICATIONS

Minimum Education:

• BA or BS degree in a relevant field such as instructional technology, educational technology, communications, healthcare or equivalent combination of education and professional work experience.
• Ability to travel between MVP offices and provider locations to oversee and execute consultations and engagement.

Minimum Experience:

• 5+ years’ experience with increasing responsibilities developing instructional design materials/strategy and/or knowledge management for healthcare provider, system, insurance/managed care, or software experience preferred.
• 3+ years of instructional design and/or knowledge management experience. Able to provide a portfolio of training user guides, presentations decks, and other supporting material.
• 3+ years’ experience developing blended learning, including online, on-demand courses, as well as live webinars and other instructor-led learning.
• Experience with eLearning authoring
• Experience communicating technical or complex information to a variety of audiences
• Proven ability in developing engaging and effective training curriculum to provide essential knowledge and enhance user adoption.
• Advanced experience with Microsoft Office Word, PowerPoint, Excel.
• Demonstrated competency in areas of interpersonal skills, writing skills, effective communication, facilitation, coaching, organization skills, and presentation skills.

Required Skills:

• Superior communication skills both written and verbal
• Interpersonal skills and ability to work with all levels of multiple organizations
• Experience working directly in a clinical setting or closely with clinical roles
• Ability to manage multiple assignments simultaneously with a high level of autonomy and independence
• Strong attention to detail & organizational skills (excellent proofreading and editing skills).
• Ability to learn and apply new concepts quickly
• Ability to meet tight deadlines
• Ability to collaborate across teams and organizations
• Skilled in executive and employee communication, physician, patient and healthcare consumer communication, organizational voice and brand story.
• Creative thinker with storytelling expertise in words, visuals and multimedia.
• Expertise in audience identification and message development.
• Comfortable in a complex, matrix-driven environment.
• Data driven.
• Committed to innovation, ongoing improvement and professional development.
• Highly collaborative and team oriented.

Desirable Experience:

• Understanding of health care industry
• Experience working directly with clinicians and clinical teams
• Establishing learning and performance metrics and measurements (ROI & Benchmarking)
• Applying or supporting knowledge management tools in effecting culture, organizational behavior, and business processes.
• Experience with HTML and UI/UX Design
• Experience with agile development methodologies

About MVP

MVP Health Care is a nationally recognized, not-for-profit health insurer caring for members in New York and Vermont. Committed to the complete well-being of our members and the communities we serve, MVP makes health insurance more convenient, more supportive, and more personal. We are powered by the ideas and energy of more than 1,700 diverse employees from all backgrounds, committed to having a positive impact on the health and wellness of everyone we serve.

At MVP, we are committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. Specific employment offers and associated compensation will be made individually based on several factors , including but not limited to geographic location ; relevant experience, education, and training; and the nature of and demand for the role.

In addition, we offer a comprehensive benefits package that includes:

• Considerable paid time away from work including PTO (Paid Time Off), s ick t ime, service t ime o ff, p aid h olidays, and f loating h olidays , allowing you to take time off when it suits you best.
• Competitive 401(k) employer matching and profit-sharing program to help you save for your retirement.
• Low premium health benefits including medical, dental, and vision coverage to support your well-being and that of your family.
• Life insurance and disability coverage to ensure financial security for you and your dependents.
• An array of optional benefit plans such as accident insurance and specified disease coverage to protect you from the unexpected.
• Full tuition reimbursement (up to the IRS limit) for approved courses and programs that support continuous learning.
• A best-in-class employee Well-Being program to support all dimensions of your health and wellness.

MVP Health Care analyzes the latest market data to determine employee compensation. Compensation figures listed in a job posting are subject to change as new market data becomes available. The salary range, other compensation, and benefits information is accurate as of the date of this posting. MVP Health Care reserves the right to modify this information at any time, subject to applicable law. More detailed information about total compensation and benefits will be provided during the hiring process.

MVP Health Care is an Affirmative Action/ Equal Employment Opportunity (PDF).We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), and the Know your Rights protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at [email protected]

Please apply and learn more – including how you may become a proud member of our team.

Other details

• Job Family Administrative Support
• Pay Type Salary
• Min Hiring Rate $93,667.00
• Max Hiring Rate $134,880.00
• Travel Required Yes