Mullen Technologies, Inc Hiring for IT Operations Specialist Job at Mishawaka, IN Full Time

Mullen Automotive, Inc. is a diverse group of people, partners and organizations committed to the development, sustainability and affordability of clean energy. Mullen is an electric vehicle manufacturer of USDOT certified vehicles utilizing state of the art battery and energy technologies.

Mullen Automotive is committed to providing superior quality and unparalleled customer service in all aspects of our business. We believe each employee contributes to the success and growth of our Company.

The candidate should have prior experience with implementing, maintaining and upgrading software, hardware, networks, and security systems. Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently, while working with other IT Operations personnel to ensure all IT systems are online and operational.

Responsibilities (Included but not limited to):

• Installation and configuration of software and hardware

• Manage networks, servers, production systems, facility systems and technology tools

• Set up accounts and workstations

• Monitor, assess, and report network and system performance to assist in maintaining company systems according to requirements

• Troubleshoot issues and outages

• Liaison with various vendors to ensure projects are being completed properly and on-time

• Develop expertise to train staff on properly utilizing company systems and applications

• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner

• Create and present detailed reports on the status of equipment, systems, and any trending issues

The IT Operations Specialist position reports directly to the Director of IT Operations and will work closely with operations management, human resources, accounting, and engineering and manufacturing entities.

Requirements/Qualifications (included but not limited to):

• Associate or bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required

• 3-5 years of IT support experience

• Various certifications through Microsoft, Cisco, Fortinet, and SolarWinds or other related fields are a plus

• Experience administering Microsoft 365/Azure environment

• Working knowledge of Microsoft Azure, Intune, and SolarWinds Service Desk

• Strong knowledge of systems and networking software, hardware, and networking protocols

• Experience with SSO provisioning and management a plus

• A proven track record of developing and implementing IT strategies and plans

• Strong knowledge of implementing and effectively upholding helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols

• Able to lift at least 50 lbs.

A successful person in this role will:

• Want to be an expert but will enjoy working as part of a team of experts

• Understand the art of positive negotiations

• Positively motivate others to provide an excellent work product

• Be exhilarated by the challenges of a young company

• Have self-confidence and self-understanding to know their strengths and development needs

• Enjoys a highly collaborative, energized environment

• Ability to drive issues to their conclusion in an effective and timely manner

• Have a sense of curiosity and a desire for continuous learning

Mullen Automotive is an Equal Opportunity/Affirmative Action Employer dedicated to a policy of compliance with all federal, state, and local laws regarding nondiscrimination in employment. No questions included in our application process are intended to secure information to be used for unlawful purposes.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Consistent with the provisions of the Americans With Disabilities Act (ADA), applicants may request accommodations needed to participate in the application process.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Mishawaka, IN: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: One location