Do you enjoy ensuring smooth and high-quality internal workflow, providing exceptional service, and delivering precise account accuracy to uphold billing revenue and integrity? Join our team as a Member Account Analyst and be part of our mission to provide reliable service to East Central Energy’s valued members.
A day in the life
• Generate and analyze reports to ensure billing integrity and meter reading accuracy.
• Process member account adjustments.
• Assess energy consumption and metering history information from various sources to determine status of member accounts. Analyze meter issues, research high or low bill concerns, and identify potential energy theft situations.
• Modify and print member account billing invoices and close out service orders.
• Generate and review service order pending reports to ensure follow up.
• Analyze tax and franchise fee reports to ensure members are being charged accordingly.
• Complete account changes and maintain an accurate database of information.
• Accurately and thoroughly document member communications.
Requirements
High school diploma, plus a minimum of two years customer service experience; or a combination of education and experience providing equivalent knowledge.
Knowledge, Skills, and Abilities
• Clearly and effectively communicate while remaining professional and calm during stressful situations.
• Manage workload to prioritize multiple tasks in a fast-paced environment under strict and varying deadlines.
• Possess a high level of integrity; respect and maintain confidentiality.
• Evaluate and compute moderately complex mathematical scenarios.
• Ensure accuracy of data integrated into various systems.
• Understand ECE policies and state statutes regarding adjustments on electric utility bills.
• Understand Public Utilities Commission regulations and laws as they relate to metering accuracy and billing adjustments, Red Flag and PCI compliance laws to protect member data.
• Utilize Microsoft and other computer related software and office equipment for performing maintenance on accounts and preparing necessary reports.
What’s in it for you?
• Join a culture of innovation, empowered decision-making, and accountability.
• 100% employer-paid medical insurance.
• Up to 10% employer contribution to 401(k).
• Additional benefits and amenities, including paid time-off programs, education assistance, and more.
The starting wage range for this position is $22.50-$25/hour. The wage is determined by relevant education and experience. This is a non-exempt, non-supervisory, onsite position at our Braham, MN, Headquarters with an option of a hybrid or remote work schedule. ECE is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability, or protected Veteran status.
Apply directly on this link: https://east-central-energy.breezy.hr/p/ce5b2295d569-member-account-analyst
Apply by Tuesday, August 22, 2023.
MRA is an Equal Opportunity/Affirmative Action Employer
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