Vector Airport Systems Hiring for Account Specialist – Accounts Receivable, Collections, and Customer Service Job at Remote Full Time

About Us

Vector is a growing international aviation company with a positive team culture and an emphasis on visionary leadership. Vector is looking for an experienced Account Specialist to join the team and help Vector provide solutions to some of the most challenging problems facing today’s airports.

The Vector Team

Our hard-working, innovative team delivers aircraft tracking, revenue generation, environmental impact, and other mission-critical solutions to our client airports across the United States and abroad. Based on current trends, we expect our aviation industry segment to continue to gain momentum and grow more rapidly. Over the past two years, we have seen these trends translate into expansion of our business and growth opportunities across our entire team.

About the Position

As an Account Specialist, your primary responsibilities will be collecting payments as quickly as possible on past due accounts as well as taking incoming phone calls for billing-related inquiries. A majority of your daily responsibilities will be managing these inbound and outbound communications.

Foundational to being an accounts specialist is the ability to multi-task, stay organized, keep meticulous documentation, and identify urgent requests and their appropriate course of action. The ability to adapt, learn, and use available resources in a fast-paced environment is integral.

Account Specialist Responsibilities

• Maintain Vector’s collection success rate by applying established methods and customer service standards to meet and exceed goals.
• Utilize verbal and written communication skills to collect on accounts in a timely manner while maintaining a positive and professional rapport with all clients.
• Conduct custom collections efforts on outstanding accounts using phone calls, emails, and if applicable, standard USPS mail correspondence.
• Perform research on accounts, using available company records and internet resources .
• Prioritize client communication and provide timely responses to all inquiries.
• Precisely and chronologically document any account’s activities using Vector’s internal software platform.
• Provide feedback and input on improvements for your role and the department.
• Work closely with team members to find greater efficiency, new methods, or software interface improvements to bring in more revenue and find success as a group – Vector is all about teams working to achieve greater outcomes.
• Solve problems quickly and create sustainable resolutions.

Candidate Requirements

• Minimum of 2 years collections experience
• Minimum of 2 years accounts receivable experience
• Proficient with MS Office 365 suite
• Excellent verbal and written communication skills
• Bachelor’s degree is strongly preferred, but relevant experience will be considered in lieu of education
• Highly organized with excellent attention to detail
• Excellent multi-tasker that can prioritize as needed
• An analytical thinker with superior problem-solving skills
• Ability to easily adapt to changes in workflow.
• A team-player attitude that puts the goals of the company, department or team before their own

Vector Benefits

We strive to be a terrific place to work, emphasizing teamwork, initiative, and results. The doors of Senior Leadership are always open. We recognize talent and promote from within. We are proud to offer:

• Generous rewards for hard work and dedication.
• 401k w/company matching, health plan, paid time off, parental leave.
• Tuition assistance for continuing or career-related education.
• Leadership takes a constructive interest in every team member’s success.
• Our cultural focus on people and results – not bureaucracy and arbitrary rules.
• Work/Life Balance is respected and encouraged.
• Be part of a team that works hard, enjoys time together, and helps each other succeed.
• You will not be micromanaged: Plan, prioritize and schedule your own tasks.
• Virtual and in-person teambuilding outings & events.

Additional Details:

To be considered for the position, please be sure to submit your resume, and complete the Indeed assessments and application questions. Qualified candidates will be asked to complete:

• An online software skills test for MS Office (Outlook, Word, Excel).
• A sample account log with questions about the log
• Vector Airport Systems is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regards to public assistance, familial status, military or veteran status or any other status protected by applicable law.

Job Type: Full-time

Pay: $50,000.00 – $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Physical setting:

• Office

Schedule:

• Monday to Friday

COVID-19 considerations:
We highly value safety and have been working remotely since March 2020.

Application Question(s):

• Please list the jobs on your resume in which you made outbound collection calls and indicate how many collection calls you made each day on average.
• What specific experience do you have with financial responsibilities like accounts receivable, accounts payable, bookkeeping, or accounting?
• How many years of recent experience do you have handling difficult callers on a daily basis?
• Please give an example of a skill you can perform in Excel. What level of skill do you have with Excel generally (beginner, intermediate, advanced)?
• Describe three things you are looking for in your ideal job? What are three things you hope to avoid?

Education:

• Bachelor’s (Preferred)

Experience:

• Collections: 2 years (Required)
• Accounts receivable: 2 years (Required)

Language:

• and write English fluently (Required)
• and write Spanish conversationally (not required) (Preferred)

Work Location: Remote