Mr Holland’s Heating, Air, & Electric Hiring for Customer Service Representative Job at Jackson, WI Full Time

You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

Who We Are

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Southeastern Wisconsin. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How much you can earn when you truly are the best. People often come to us

looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

What We Do

We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating and air conditioning and electrical systems.

The Big Task

Your role will primarily consist of communicating with customers, providing information regarding product benefits, and ensuring that customers are satisfied with their experience.

Key Sub Tasks

· Convert incoming calls into booked service appointments.

· Respond to customer requests/ inquiries that we receive.

· Partake in outbound calling campaigns as well as calling current club members to schedule their annual maintenance.

· Take incoming calls and direct their calls to the correct department/ assist with their needs.

· Keep consistent records of customer transactions and comments.

· Schedule tune-ups, repair calls, and miscellaneous service calls

· Work closely with our customer service/ dispatch department to ensure we hit deadlines.

· Maintain and update our customer database with complete and accurate information.

· Get potential customers excited about the company and encourage them to spread the word.

Desired Skills and Experience

· Outgoing personality that blends well with a fast-pace, goal-driven environment.

· Develop a proven track record in customer service and sales.

· IT competent; good typist and proficient with phone systems.

· Highly organized with exceptional follow-through abilities.

· Strong verbal and written communications.

· Good presentation and public speaking skills

· Ability to build trust and demonstrate empathy.

· Personality that blends well with a fast-paced, goal-driven environment.

· Competitive individual contributor who also loves to win as a team.

· Highly motivated, flexible and great attitude on life.

What We Offer

· You’ll have unlimited earning potential.

· Medical Insurance — for health, dental, vision, life insurance, short-term and long-term disability

· 401k Plan with a company match

· Paid time off

· Paid holidays

· Free Gym Membership at Planet Fitness

· A family. This is last on the list because it’s most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Mr. Hollands.

Job Type: Full-time

Pay Range: $17-20

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Mr. Hollands by visiting www.mrhollandsheatingandair.com . When you’re ready, please follow the directions to apply for this position.

Equal Opportunity Employer

Job Type: Full-time

Salary: $17.00 – $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Jackson, WI 53037: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 1 year (Preferred)

Work Location: One location

Job Type: Full-time

Pay: $17.00 – $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Jackson, WI 53037: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location