Mossberg & Company Inc Hiring for IT Support Technician Job at South Bend, IN Full Time

TITLE: IT Support TechnicianDEPARTMENT: AdministrationSTATUS: Full TimeCLASSIFICATION: ExemptREPORTS TO: Corporate IT ManagerBACKS UP: Corporate IT Manager & Independent ContractorBACKED UP BY: Corporate IT Manager & Independent ContractorDIRECT REPORTS: None___________________________________________________________________________________APPROVED BY: James Hillman TITLE: PresidentAPPROVAL DATE: 12/14/2022 REVISION DATE: _____________________________________________PURPOSE OF THE JOB: Under the direction of the IT Manger, the IT Support Technician will support the companys technology infrastructure. This individual must be technically skilled with good problem-solving abilities. Duties include being the primary reference point for all IT related queries, responding to user needs in a timely manner, and ensuring the optimal running of all systems, among other technical duties. Due to the nature of this position, confidentiality, honesty, and integrity will be required at the highest level.All employees of Mossberg and Company are expected to conduct themselves in accordance with the Mossberg Core Values and Mission Statement at all times.

She/he will help ensure customer satisfaction by adhering to a high standard of quality.PERFORMANCE EXPECTATIONS1. Help Desk response times: Preliminary response in less than four business hours;2. Help Desk Ticket Closures: 50% of assigned tickets within two business days.PRE-EMPLOYMENT TESTING: Analytical Skills AssessmentPRIMARY JOB FUNCTIONS & RESPONSIBILITIES: All duties and requirements are essential job functions unless otherwise indicated.1. Monitor and respond quickly and effectively to requests received through the helpdesk2.

Administrate Microsoft 365, including users, groups, and policies3. Perform proactive network and systems monitoring, and work to resolve issues that are flagged4. Perform timely workstation hardware and software upgrades5. Modify configurations, utilities, default settings, etc.

for all workstations and servers6. Install, test, and configure new workstations, peripheral equipment, and software7. Maintain inventory of equipment, software, and software licenses8. Manage users, computers, groups, and OU structures in Active Directory9.

Document procedures10. Onboarding of new users11. Other IT and non-IT related tasks as required12. Movement between multiple warehouse locations required, sometimes daily13.

All other duties as requested by the IT Manager.IT Support Technician Page 2 of 3JOB REQUIREMENTS: A. EDUCATION & EXPERIENCE1. High school diploma or equivalent2. 2+ years of relevant technical experienceB.

PLUSES1. Associate or Bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience requiredC. SKILLS & KNOWLEDGE1. Expertise in Microsoft 365 and Microsoft Office use and administration2.

Expertise in Microsoft Windows use and administration3. Experience with Android, iOS, Linux, and macOS use and administration4. Strong and demonstrable desire to work in the computer/information technology field5. Ability to adapt and learn both on-the-fly and independently6.

Strong interpersonal skills for success in a help desk environment.D. PLUSES1. Experience with virtualization and containers, VMWare, Docker, or equivalents2. Experience with SQL databases and report generation3.

Programming/scripting experience in PowerShell, JavaScript, VB.NET, VBA, and/or C#4. Knowledge of networking software, hardware, and protocols particularly Cisco or Dell network switching configuration and operation5. Ability to perform board-level repairs6. Experience in IoT data collection deployment and managementE.

PHYSICAL/SENSORY/COGNITIVE REQUIREMENTS TO PERFORM ESSENTIALJOB FUNCTIONSIndividuals may not pose a direct threat or significant risk to the health and safety of themselves or others. Employee must be able to meet the following requirements with or without reasonable accommodation. The employee is regularly required to sit; use hands and fingers to handle and feel objects (computer and machinery); and talk and hear. Frequently required to walk.

Required to stand; climb or balance; and stoop, kneel, crouch, or crawl. Specific vision abilities include close vision, distance vision, depth perception, and ability to adjust focus. Ability to sit and use computer 4-8 hours per day. May have to lift and/or move up to 40 pounds Must be able to tolerate smelling of and breathing in chemical fumes.

Must have a valid drivers license and be able to drive between sites.F. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low.

Employment Type: Full Time Years Experience: 1 – 3 years Bonus/Commission: No