MidFirst Bank Hiring for Senior Manager – Work Environment Initiatives at Oklahoma City, OK  Full Time

The Senior Manager – Work Environment Initiatives will be focused on understanding and addressing the work environment and employee engagement characteristics unique to the mortgage servicing operation. The position reports to the Senior Vice President – General Servicing, and is a member of the Midland Mortgage (MM) operations management team.

What You’ll Do (Responsibilities)

• Work with the MM Capacity Planning Analyst and MidFirst Human Resources management to understand trends and opportunities identified in employee engagement surveys, new hire and exit surveys, and other relevant data.
• Conduct interviews and focus group discussions as needed to gain additional information and clarification of opportunities identified
• Partner with senior management to design and implement initiatives to address opportunities
• Collaborate with MM Training in its efforts to identify and deliver personal and professional development opportunities
• Lead cross-department working groups to facilitate, manage, and continually assess the effectiveness of new and existing initiatives (i.e., Customer Service Appreciation Week, Merry Midland Days, MM leadership mentoring, MM new employee onboarding, and a variety of rewards and recognition initiatives across the division)
• Communicate with MidFirst HR management about the status of work environment initiatives and participate collaboratively in MidFirst HR employee engagement initiatives as requested

This position is on-site at our corporate campus in north Oklahoma City, with no opportunity for remote/hybrid schedules.

Who You Are (Qualifications)

• At least 7 years of operations management or consulting experience, with a track record of improving existing processes or conditions
• Bachelor’s Degree in business-related field required; Finance or Accounting preferred
• Exceptional project management, analytical and problem-solving skills
• Positive and forward thinking attitude, and ability to inspire others to excellence
• Self-motivated, biased for action and adaptable to ambiguity and complexity
• Impeccable written and verbal communication and active listening skills
• Passion for maximizing employee engagement by facilitating an attractive and effective work environment

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