Midas Recruitment LTD Hiring for IT Support Manager Job at Doral, FL Full Time

Salary: $60,000 – $70,000

Duties & Responsibilities:
Manage IT infrastructure systems.

Responsible for phone and camera systems, cyber security support.

Responsible for data base administration.

Respond to co-worker inquires and solve technical problems over the phone, virtual, and/or in

person.

Troubleshoot technical problems related to software and/or hardware.

Main contact with third party vendors related to the IT infrastructure system, including

agreements, contracts, negotiations.

Determine cause of the technical issues and provide in a timely manner solutions.

Follow-up on requests/ticketing to help desk.

Escalate technical complex issues to help desk and IT company.

Track all incoming requests and report solutions.

Participate in special projects.

Requirements:
Bachelor’s degree in systems engineering or related degree.

At least 3 to 5 years of working experience.

Strong knowledge of hardware, software, and office systems.

Keep confidentiality and security of the systems.

Ability to effectively communicate with vendors, clients, and other departments within the

company.

Exceptional analytical and problem-solving abilities.

Strong ability to prioritize tasks.

Exceptional attention to detail and accuracy.

Bilingual English/Spanish.

Position Summary:
The IT Support Manager serves as the onsite technical support, he/she is responsible to resolve any

issues related to hardware, software, and/or office systems, provide customer service to co-workers,

and respond in timely manner. The IT Support Specialist is also responsible to provide support via

phone, virtual, and/or in person.

IT Support Manager Job – International Freight Forwarding – Miami, FL

Salary: $60,000 – $70,000

This is a direct hire, full-time, permanent position.