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Mid-America Christian University Looking for Assistant Director of Enrollment Full Time
Job Title: Assistant Director of Enrollment Division/Department: CAGS Enrollment Management
Location: Main Campus Reports to: Assistant VP of Enrollment & Marketing
Position Type: Full-time FLSA Status: Exempt
Hours worked Per Week: Approximately 40-50
Position Type: Full-time FLSA Status: Exempt
Hours worked Per Week: Approximately 40-50
POSITION SUMMARY: Responsible for providing ongoing leadership, support and services to enrollment. Coordinates with external departments when needed to aid enrollment counselors with their students. Assists enrollment counselors in the recruitment of students for the University’s degree programs and certificates. Assists in the day-to-day management of enrollment counselors and support teams. Works with management to set and achieve enrollment goals in productivity and quality metrics.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Fulfills the role of an enrollment counselor as needed due to staffing patterns and enrollment deadlines – to be adjusted as needed
- May assist in business development and outside lead generation activities targeted at potential students for CAGS programs
- Serves as a front line means of leadership and support to enrollment counselors; providing information and answers to any questions pertaining to prospective students and programs
- Assists enrollment management by leading in the training and mentoring of enrollment counselors
- Manages vacation time, sick leave, and appointments on the enrollment calendar and in the time management system.
- Assists enrollment management interpreting enrollment metrics and analytics for the benefit of counselor and departmental performance.
- Provides feedback and guidance in regards to enrollment and enrollment counselor concerns
- Coordinates with other departments in the University to assist in enrollment efforts as needed
- Participates in self-improvement and professional development activities
- Maintains competency as outlined in the Enrollment Manager Performance Matrix
- Performs other duties and/or projects as assigned by senior enrollment management
SUPERVISORY RESPONSIBILITIES:
Assists in the management of daily operations of the enrollment management department. Be able to motivate, encourage and guide enrollment counselors to a higher level of performance. Be able to conduct individual and group meetings to share program changes, promote recruitment best practices and positively impact the morale and work cadence of the department.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: Bachelor’s degree or required; Master’s degree preferred. Prior experience in university online enrollment management is highly preferred.
OTHER SKILLS AND ABILITIES:
Strong interpersonal skills, with the ability to coordinate and lead team activities. Ability to communicate effectively, oral and written. Has the ability to be at work consistently, to be on time, to follow instructions, to respond to management direction, and to solicit feedback to improve performance. Must have strong phone skills with the ability to deliver exceptional customer service. Develop and understand a model of forecasting enrollment performance and the cycle of student recruitment. Identify opportunities of celebration and recognition of performance in the attainment of individual and team goals,
COMPUTER SKILLS:
Demonstrates proficient experience with Microsoft Office (Word, Excel, PowerPoint), Student Information System (SIS), and email communications. Experience in CRM software preferable Salesforce is highly desirable.
OTHER QUALIFICATIONS:
Strong organizational skills and project management skills. Ability to understand goals and conceptualize a project; formulate objectives, methodology, and conduct evaluation. Good attention to detail. Ability to work independently with a minimum of instruction with initiative and flexibility. Present self in a professional manner and reflect the goals and standards of MACU. Possesses good knowledge of university and departmental policies and procedures.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Intermittent sitting for several hours per day. Hearing and speaking demands. Able to lift, pull, grasp, bend, lift 25 lbs.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pleasant office setting, comfortable temperature, varied weather conditions when traveling. Certain levels of stress in meeting program goals.