MGH Institute of Health Professions Looking for Program Manager – Center for Interprofessional Education & Practice (IHP Staff) Full Time

The Sanders IMPACT Practice Center (IPC) Program Manager is responsible for ensuring the successful
operations of the IPC. The Program Manager works with the Institute’s academic program faculty to support client, student, and supervisor
activities that meet academic program accreditation and curriculum standards and coordinates interprofessional client-related activities
across programs. The Program Manager oversees the IPC staff and graduate assistants and is responsible for management of the room
reservations, space, and overall operations of the IPC.

Areas of focus include serving as the IPC’s superuser for educational
technology systems, communicating with leaders, faculty, and students associated with IPC operations and managing staff and graduate
assistants at the IPC to provide positive customer-service experience for its faculty, staff, students, clients, families, research
participants, and guests.

GENERAL DUTIES AND RESPONSIBILITIES

I. Center Operations, Logistics, and
Communication (60%)

• Manage the center’s daily operations to ensure a safe, organized, and well-maintained environment and a smooth
  flow of clients/families, students, and faculty.
• Support IPC staff and graduate assistants regarding front desk operations,
  resolving client transportation issues in the clinic, and occasional room setup and breakdown, etc.
• Support researchers, faculty,
  and students in their use of the IPC.
• Develop and implement various administrative systems and procedures to maximize workflow
  efficiency and report on impact.
• Manage IPC room reservations and oversee the Center’s master schedule across multiple academic
  departments and clinical centers as well as across interprofessional multi-discipline learning activities to ensure appropriate coordination
  for logistics and adequate personnel support (e.g., IT, graduate assistants, etc.).
• Serve as liaison between IPC and multiple campus
  units to ensure efficient IPC processes and workflows (e.g., Campus Services to maintain space and equipment, Office of Information
  Technology, Office of Compliance, etc.).

II. Systems, Technology, and Data Management (40%)

• Serve superuser and
  administrative manager functions for all technologies used by stakeholders in the IPC (e.g., digital capture system, SIM IQ, which involves
  booking, tagging, troubleshooting, and addressing technical difficulties with the with vendor, practice management software, Microsoft Teams
  channel management, etc.).
• Develop training materials for students, faculty, and client families.
• Monitor, collect and
  report data on space usage, technology usage, equipment usage, etc. on a semester, biannual, and/or annual basis.
• Coordinate with IT
  on technical issues and support needs (e.g., digital capture, IPC iPads, computers, phones, etc.).

SUPERVISORY
RESPONSIBILITY

• Directly manage IHP staff (1) Front Desk Assistant.
• Graduate Assistants (~3-7) who support the
  operations of the IPC.

FISCAL/BUDGET RESPONSIBILITY

• Manage IPC budget, including the ordering of supplies
  for general use.
• Submit weekly payroll.

Other related duties incidental to the work described herein and other duties as
assigned.

EDUCATION AND EXPERIENCE

• Bachelor’s degree is strongly preferred.
• Previous work experience
  in program/practice management with customer service and/or client interface is required.
• Previous experience using practice
  management systems, working in higher education, and/or healthcare is preferred.

SKILLS/ ABILITIES/ COMPETENCIES
REQUIRED

a) Administrative Skills- Solid administrative, management, and communication skills. Excellent customer-service
focused communication & interpersonal skills. Ability to work independently.

b) Technical Skills- Knowledge of computer systems and
ability to learn and implement new systems and technologies. Proficiency in Microsoft Office (Excel, PowerPoint, Word, etc.) and use of
databases. Ability to coordinate multiple activities using scheduling software and video recording systems.

c) Physical Capabilities
– The physical demands described here are representative of those that must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While
performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands to finger, handle or feel objects,
tools, or controls; and talk. Specific vision abilities required by this job include close vision and the ability to adjust focus. Some
travel is necessary for this position.

WORKING CONDITIONS

In-person position with occasional flexible hours
including evenings and weekends

ABOUT MGH INSTITUTE

The MGH Institute of Health Professions is an accredited
graduate school located in the historic Charlestown Navy Yard overlooking downtown Boston and is part of the Mass General Brigham (the
largest healthcare provider in New England). The Institute provides entry-level and post-professional programs in Nursing, Communication
Sciences and Disorders, Genetic Counseling, Occupational Therapy, Physical Therapy, and Physician Assistant Studies. The PhD in
Rehabilitation Sciences and a PhD and Master of Science in Health Professions Education have been added in recent years along with two brand
new programs: Master of Health Administration in Leadership and Master of Science in Healthcare Data Analytics to meet rising demand for
highly educated health care professionals, educators, and researchers. Integrating classroom learning with research and clinical experience,
the Institute grants doctoral degrees, master’s degrees, awards certificates of advanced study, and offers continuing education to
practicing professionals.

MGH Institute of Health Professions is the only degree-granting affiliate in Mass General Brigham (MGB),
the largest private employer in the Commonwealth of Massachusetts. The Institute has been recognized multiple times by The Chronicle of
Higher Education as a “Great College to Work For.” A leading health sciences educational institution, MGH Institute provides students with
outstanding academic programs, many of which are ranked among the best in the nation.

MGH Institute of Health Professions has
announced an organization-wide anti-racism initiative to think boldly about race and bring together all members of the Institute community
to address systemic racial injustice as well as oppression more broadly. The plan seeks to create a supportive and inclusive campus
environment and better support the diverse communities the school serves. We are excited about this new initiative and are hiring employees
who are committed to justice, equity, diversity, and inclusion and will contribute to our anti-racism and anti-oppression
approach.

Work Locations: MGH IHP

Job:
Professional/Managerial

Organization: Massachusetts General Hospital(MGH)