MGH Institute of Health Professions Hiring for Simulation Lab Assistant at Boston, MA Full Time

SUMMARY

The Simulation Operations Specialist is responsible for the implementation and delivery of simulation-based education (SBE) activities which occur across a variety of healthcare disciplines at the MGH Institute of Health Professions (IHP). Primary responsibilities include overseeing daily operations of the simulation spaces serving various departments within the IHP’s School of Nursing, School of Health and Rehabilitation Sciences, and School of Healthcare Leadership. This individual will be responsible for all administrative, technology operations, repairs, and maintenance supporting SBE activities at the Institute. Duties will be performed throughout the various simulation spaces across campus using in-person, hybrid, and/or virtual modalities.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Administrative (30%):

• Coordinate with the Registrar, Simulated Participant Program, and Clinical Learning Lab teams to manage scheduling, facility reservations, and equipment and staffing needs for SBE activities.
• Develop and maintain dashboards for the IHP community to align efforts and build efficiency into SBE activities.  
• Manage correspondence and respond to inquiries for the Simulation Lab.
• ·Manage inventory and ordering of supplies for SBE activities, including accurate cost allocations to the respective training program or unit.
• Act as primary contact for all simulation equipment vendors as well as external groups seeking support/services from IHP for SBE activities.
• Organize, update, and disseminate simulation scenarios with setup guidelines and teaching resources for faculty and staff.
• Electronically organize, store, and audit reference materials, equipment specifications, maintenance agreements, and warranties.
• Utilize SBE resources effectively and efficiently across departments and units.
• Produce annual (or more frequent) utilization reports of disposables and equipment to improve efficiency and inform resource planning.
• Research and place purchase requests for new technologies, as needed.
• Provide orientation to relevant groups to simulation principles, procedures, equipment, safety practices, and facilities.
• Participate in IHP-wide committees and initiatives pertaining to SBE and teaching innovation.

Technology operations, repairs, maintenance (70%):

• Prior to SBE activity, set-up space as specified in the simulation design template, ensuring technology (manikins and software) is functional and ready for the scheduled activity.
• Procure and apply moulage to standardized patients and simulators.
• During live simulations, operate SBE-equipment and software.
• Break down equipment and return space to baseline state after the end of SBE activities.
• Operate and stay current on various simulation technologies including anatomic models, task trainers, high fidelity computer-based simulators, and virtual reality-based simulators.
• Regularly maintain software and equipment within warranty guidelines.
• Manage supplemental technologies to record simulations, manage case information, collect faculty and participant evaluations, track learner hours, and report on utilization.
• Provide first-line audiovisual technical support for computer-based multimedia systems and components, troubleshoot and/or escalate complex issues to the IHP Information Technology team.

a.      Assist faculty with setting up live AV viewing of simulations using SimulationIQ software.

b.     Troubleshoot technological issues with simulation-equipment, manikins, and accompanying computers/tablets.

c.      Coordinate with IHP Information Technology to manage technology issues related to simulation-based equipment.

                                             i.     Maintain technology issues log.

                                             ii.    Update IHP faculty and staff on the status of open Help Desk tickets.

                                             iii.   Work to close tickets by maintaining communication with IT about unresolved issues.

• Develop efficient processes and innovative solutions to address SBE needs of faculty and learners.
• Participate in live simulations, as a confederate, simulated participant, or operations controller.
• Develop written and/or digital guides to support a user’s independent ability to use manikins, task trainers, and other high-fidelity equipment.

Qualifications

EDUCATION AND EXPERIENCE QUALIFICATIONS

• Associate degree in a health professions field or equivalent experience in a related field. Bachelor’s degree preferred.
• Professional background in healthcare and simulation technology
• Experience with use of simulation-based technology for teaching and learning, ideally related to health professions education and/or health care delivery
• Certified Healthcare Simulation Operations Specialist (CHSOS) or Certified Healthcare Simulation Educator (CHSE) is preferred

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED

• Possesses excellent organizational skills and attention to detail.
• Demonstrates commitment to fostering diversity and inclusivity.
• Possesses excellent communication skills in relation to faculty, instructors, students, staff, other IHP employees and visitors in a positive, professional manner
• Possesses excellent computer skills, including all Microsoft Office Suite tools commonly used at the IHP (e.g., Outlook, Teams, Excel, Word, PowerPoint)
• Self-motivated and independent with the ability to work effectively in a team environment of multiple stakeholders.
• Able to prioritize and effectively allocate time and resources to move projects and initiatives to completion.
• Maintains and continues to develop familiarity and technical expertise in use and maintenance of simulation equipment.
• Able to learn new software and hardware quickly and independently.
• Knowledge of medical terminology and human anatomy/physiology.
• Self-directed learner with interest in continuing to develop professional knowledge, skills, and competencies in simulation operations and education.

FISCAL/BUDGET RESPONSIBILITY

• Track Inventory and supply needs

WORKING CONDITIONS

• Simulation lab and office environment on campus

ABOUT MGH INSTITUTE:

MGH Institute of Health Professions is a graduate school in Boston that provides entry-level and post-professional programs in Nursing, Communication Sciences and Disorders, Genetic Counseling, Occupational Therapy, Physical Therapy, and Physician Assistant Studies. The PhD in Rehabilitation Sciences and a PhD and Master of Science in Health Professions Education have been added in recent years along with two brand new programs: Master of Health Administration in Leadership and Master of Science in Healthcare Data Analytics to meet rising demand for highly educated health care professionals, educators, and researchers. Integrating classroom learning with research and clinical experience, the Institute grants doctoral degrees, master’s degrees, awards certificates of advanced study, and offers continuing education to practicing professionals.

MGH Institute of Health Professions is the only degree-granting affiliate in Mass General Brigham (MGB), the largest private employer in the Commonwealth of Massachusetts. The Institute has been recognized multiple times by The Chronicle of Higher Education as a “Great College to Work For.” A leading health sciences educational institution, MGH Institute provides students with outstanding academic programs, many of which are ranked among the best in the nation.

MGH Institute of Health Professions has announced an organization-wide anti-racism initiative to think boldly about race and bring together all members of the Institute community to address systemic racial injustice as well as oppression more broadly. The plan seeks to create a supportive and inclusive campus environment and better support the diverse communities the school serves. We are excited about this new initiative and are hiring employees who are committed to justice, equity, diversity, and inclusion and will contribute to our anti-racism and anti-oppression approach.

Primary Location: MA-Charlestown-MGH IHP
Work Locations:
MGH IHP (MGHCharlestownIHP)
36 First Avenue
Charlestown, 02129

Job: Administrative Support
Organization: Massachusetts General Hospital(MGH)
Schedule: Full-time
Shift: Day Job
Employee Status: Regular
Job Posting: Jun 9, 2023