Independently facilitates and monitors the effectiveness of training and development programs. Supports the deployment of OD initiatives to achieve Mercyhealth goals and objectives.
Responsibilities
Essential Duties and Responsibilities
- Assess training needs and make recommendations for training and development.
- Assists in the design, development and evaluation of relevant content that participants can apply to the work environment.
- Assists in supporting department and system strategic initiatives that drive results, which includes data analysis, program recommendations and implementation.
- Communicates clearly and effectively with all employees from various levels within the organization.
- Demonstrates effective presentation and facilitation skills in leading learning and development experiences.
- Participates in the onboarding, training and development of leaders.
- Completes all work activities in a professional manner, projecting a positive image of the Mercyhealth organization and maintaining department credibility.
- Demonstrates effective project management and organizational skills that contribute to our culture of excellence.
- Is customer focused in all interactions, maintaining positive working relationships.
- Must be able to travel to all Mercyhealth locations in scheduled time frame to deliver OD interventions.
Culture of Excellence Behavior Expectations
To perform the job successfully, an individual should demonstrate the following behavior expectations:
Quality – Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.
Service – Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.
Partnering – Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other’s views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.
Cost – Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.
Education and Experience
Bachelor’s degree in Education, Organizational Development, Human Resources, or related field required. In lieu of degree, 10 or more years of healthcare leadership experience may suffice.
One – two years’ experience teaching and /or training required.
Prefer experience in healthcare and supervision.
Certification and Licensure
N/A
Skills and Abilities
Strong interpersonal/communication skills, Organizational skills, Knowledge of Organizational Development principles. Effective facilitation skills.
Special Physical Demands
The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.
While performing the duties of this job, the employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and sit. The employee must frequently lift and/or move up to 10 pounds.
Level of Supervision
N/A
Supervises
N/A
