Merck & Co Hiring for HR Executive Support Specialist (Hybrid) job in Charlotte Full Time

The HR Executive Support Specialist will provide support to the Americas region Executives, their Administrative Assistants, and HR Business Partners in resolving inquiries by telephone or email with exemplary customer care and professionalism.- Inquiries and requests may be related to Workday Transactions, Payroll, Health and Medical plans, Retirement, Executive/Deferred Compensation, Policy & Benefits, Long- Term Incentives, and the coordination of issue resolution with key vendors. Representatives should have a working understanding of all areas noted but also the ability to leverage internal and external resources to fulfill requests accurately and efficiently.—–

Primary activities include, but are not limited to:

• Respond to high touch and complex inquiries via email or phone during normal business hours.
• Track inquiries/cases by utilizing HR case management and knowledge management systems.
• Research and analyze data and information, navigate multiple systems, resources, and tools to investigate and provide accurate answers.
• Partner effectively with other HR teams including Legal and Centers of Excellence to resolve complicated issues.-
• Ability to apply reason and process when working through complex inquiries.-
• Follow standard procedures and practices, Service Level Agreements, Standard Operating Procedures and meet or exceed operational goals.
• Participate in special assignments or teams as assigned.

Education & Experience Requirements: Minimum 3 years’ experience in HR, call center, or customer care (with Masters’ degree, minimum experience is 1 year); or relevant applicable experience ( High School diploma or equivalent plus 7 years work experience is acceptable)

Required Experience and Skills:

• Proven track record in providing a “white glove” level of dedicated customer support with highest degree of confidentiality – particularly with Executives & Senior Leadership.
• Advanced specialized knowledge in all areas of concentration (e.g., Benefits, Restructuring, Leave Administration, HR Tools (Workday & ServiceNow)
• Excellent applied judgment and professionalism.
• Exceptional oral and written communication skills.
• High degree of integrity and personal ethics in implementing corporate policies and procedures.
• Ability to work independently and coordinate with key partner groups.

Preferred Experience and Skills:

• Bachelor’s Degree or equivalent HR work experience
• ServiceNow case management experience
• Fluent in French

Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers’ Policy – Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separationpackage, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). -Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Know Your Rights

EEOC GINA Supplement-

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Under New York City, Colorado State, Washington State, and California State law, the Company is required to provide a reasonable estimate of the salary range for this job. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.

Expected salary range:
$72,880.00 – $114,600.00

Available benefits include bonus eligibility, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. – For Washington State Jobs, a summary of benefits is listed here .

Learn more about your rights, including under California, Colorado and other US State Acts

Search Firm Representatives Please Read Carefully-
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. -No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.-

Employee Status:
Regular

Relocation:
No relocation

VISA Sponsorship:
No

Travel Requirements:
No Travel Required

Flexible Work Arrangements:
Hybrid

Shift:
1st – Day

Valid Driving License:
No

Hazardous Material(s):
N/A

Requisition ID:R248514