Merchant Lynx Services Hiring for Customer Service Representative Job at Palm Beach Gardens, FL Full Time

Department: Customer Service

Title: Customer Service Representative

Pay Rate: $17.00-$25.00 Hourly

Schedule:

Monday-Friday: 8AM – 5PM

Tuesday-Friday: 9AM – 6PM & Saturday 8AM – 5PM

Position Overview:

At Merchant Lynx, we are always looking for awesome people to join our team! Becoming a member of our team means you will get to work alongside some of the most talented Customer Service professionals in the industry as we deliver exceptional support services that create stronger professional relationships with our merchants.

Receive hands-on experience and training while working in a fast-paced environment and providing exceptional customer service.

If you share the following philosophies and values, then we are looking for you.

• Accountability. We hold ourselves and each other accountable.
• Honest Communication. We practice honest communication and lead with transparency.
• Proactive. We are actively engaged, not passively observing.
• Have Fun, Work Hard. We’re passionate about the work we do, while having fun doing it.
• Continuous Improvement. We take every opportunity to learn and grow.

Must be a detail oriented, organized problem solver who can work to resolve client calls to a high standard of service.

Why Work With Merchant Lynx?

• Open Fun Environment
• Competitive Compensation
• Ongoing Training
• Professional Development
• Community Involvement

Responsibilities:

• Field incoming calls from our clients; resolve issues, answer questions and provide TOP notch service.
• Provide support, reports & resolve problems and complaints from customers calling in to the call center.
• Monitor and effectively manage helpdesk tickets assigned.
• Accurately follow department standard operating procedures.
• Meticulously notate all activity for tickets, memos, and record logs.
• Other ad hoc responsibilities, as needed.

Position Preferred Qualifications:

• Excellent communication skills.
• Attention to detail.
• Competent computer skills
• Any experience in a merchant services-based environment is a plus
• Clear and courteous over-the-phone-presence
• 2 years Customer Service experience, preferred
• Bilingual is a plus, but not a requirement
• Experience working in the B2B field a plus, but not required

Education:

• High School Diploma or equivalency

Benefit Conditions:

• Waiting period may apply

Job Type: Full-time

Pay: $17.00 – $25.00 per hour

Benefits:

• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Call center

COVID-19 considerations:
Masks are optional.

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Preferred)

Language:

• Spanish (answering no isn’t a deal breaker) (Preferred)

Work Location: One location