Assurant Hiring for Client Support Specialist I Job at Remote Full Time

Client Support Specialist

Overview of Position

The Client Support Team will provide direct contact with Assurant’s customers, high-profile client representatives, and service partners to reduce and resolve delays in service. All levels are responsible for building positive relationships with customers, service partners, and internal departments while providing paths to an efficient resolution.

What will be my duties and responsibilities in this job?

• Responsible for customer escalations and/or servicer inquiries through phone calls, emails, or webforms and complete incident management by investigating, troubleshooting, and resolving concerns through interactions with customers and service providers

• Support the claims process for repairs of home appliances, consumer electronics, plumbing, HVAC, & electrical systems

• Make repair and/or settlement decisions using appropriate steps to qualify and quantify the resolution from a cost saving and customer experience perspective within approved limits

• Utilize approved vendors to procure parts for service providers or customers to complete repairs

• Complete audits and validate incoming provider claims, settlements, service denials, and reimbursements to ensure accuracy and cost effectiveness before processing and providing payments while updating multiple channels with decision information

• Enforce independent servicer agreements and adhere to multi-client contract terms and conditions when making decisions

• Manage multiple issues/cases at one time simultaneously based on workload

• Analyze and act on the best possible outcome based on potential risk for an amicable resolution

• Required to log and track issues in multiple tracking systems for the purpose of generating reports and employee accountability

• Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner with ongoing status and/or solution

• Responsible for drafting written correspondence to customers and service providers or in response to customer questions or escalations

• May identify opportunities for a process improvement for the betterment of the overall customer experience and/or Assurant Operations from a cost saving perspective

What are the requirements needed for this position?

• 3 + years in Direct Customer Service to include escalation experience

• 2+ years in Business to Business or Vendor Customer Service

• 2 + years in experience in composing responses to external contacts

What other skills/experience would be helpful to have?

• Associate degree in Business or equivalent

• 3+ year in Vendor Management

• 3+ years’ experience within Connected Living

• Strong understanding of client contracts, operations, company products & services

What are the working conditions and physical requirements of this job?

• General office demands

• This is a remote position

• This department operates Monday – Friday 8:00am-8:00pm EST. Representatives will be assigned an 8 hour shift within operating hours

Company Overview
Assurant, Inc. is a global leader in business services for the connected world. Our lifestyle and housing solutions help leading brands grow revenue, manage risk and deliver a great experience for their customers. We support, connect and service over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles and homes. Assurant is a proud member of the Fortune 500, with decades of experience in the industries we serve.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the company are governed based on merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state or local law.