MD GLAM Hiring for Order Fulfillment Associate Job at Burbank, CA Full Time

Order Fulfillment & Customer Support

Our Luxury Skin Care company MD GLAM is looking for an order fulfillment and customer support champion for online orders who can help create unique unboxing experiences for our customers and provide unparallel customer service and support.

You will be responsible for picking, assembling, packing, weighing, printing labels, inspecting the quality of product packaging, and shipping orders daily and using our eCommerce systems (Shopify Plus) to view, print, update, and generate shipping labels for orders. Manage relatively large amounts of email (chat and incoming phone calls ). Identify and assess customers’ needs to achieve satisfaction. Paying close attention to details is a must! Passion for beauty and e-commerce is a bonus. If you enjoy working in a start-up environment in a company that puts customers and employees first, we’d love to speak!. Purpose beyond profits is our first value.

Responsibilities:

• Organize and prioritize orders received throughout the day, ensuring all orders are shipped the same day or the next day.
• Identify the correct box for shipping, carefully pick the finished product(s) from inventory, securely pack the order items and complete the shipping process through the online shipping tool.
• Un-stack, re-stack, and organize products onto pallets or other storage racks/shelves.
• Handle returns.
• Regular inventory counts and reporting.
• Consistently conduct quality inspections and notify your manager if something doesn’t look right.
• Keep warehouse areas orderly and clean.
• Perform additional duties/responsibilities as requested, which contribute to the position’s success, and the mission
• Manage large amounts of email (chat and incoming phone calls )
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with the customer through open and interactive
• communication
• Provide accurate, valid, and complete information by using the proper methods and tools
• Handle customer complaints, and provide appropriate solutions and alternatives within the
• time limits; follow up to ensure the resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Anticipate customers’ concerns and proactively create a macro that will resolve such
• issues.
• Take the extra mile in assisting customers.
• Keep abreast with MD Glam product information and promotions.

Skills:

• Understand the importance of the unboxing experience for customers
• You have strong listening and customer service skills. You are self-motivated and look for ways to help those around you.
• Strong organizational skills with close attention to detail
• You know how to focus on solutions instead of problems
• You work with efficiency, quickness, and accuracy. You are good at making sure things get completed on time.
• You are a great multi-tasker and can jump from task to task without letting anything fall through the cracks.
• You have the ability to hand carry heavy boxes and crates up to 75 pounds.
• This role requires movement, repetitive motion, and the use of limbs to stoop, reach, push, pull, finger, and grasp objects of varying size and texture. Standing for extended and walking for short periods of time and both hearing and talking abilities are required.
• Excellent communication skills and professionalism.
• Strong sense of time organization and urgency.
• Able to work independently and within a team.
• Strong skills in resolving customer issues and ensuring continued loyalty from patrons.
• Has a knack & natural skill for problem-solving.
• Above-average attention to detail.
• Capacity to learn and grasp product details and convey to customers when needed.
• Proactive, resourceful, and detail-oriented
• Loyalty, Trustworthy, Reliable, and Punctual individual who values responsibility
• Experience in a Skincare Company is a plus.

This is a full-time position in a relaxed but challenging, customer-oriented work environment where we value intention, productivity, and purpose over just staying busy. We put our employees and our customers first—we are a people-oriented company. We offer benefits.

Start date: immediately.

Our warehouse/office is in Burbank, California.

Job Type: Full-time

Salary: $18.00 – $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Experience:

• Order fulfillment and customer support: 1 year (Required)

This Job Is Ideal for Someone Who Is:

• Dependable — more reliable than spontaneous
• Detail-oriented — would rather focus on the details of work than the bigger picture
• Autonomous/Independent — enjoys working with little direction

About us

We are a family-owned smallbusiness founded and run by a married couple. MD GLAM was formulated and founded by scientist and Beverly Hills plastic surgeon Dr. Cat Begovic and her entrepreneurial husband.

At MD GLAM, we believe in continual evolutionary self-initiated change, improvement, learning, and the advancement of standards. We are dedicated to the quality and luxury of products, services, relationships, and communications and in the way we deliver our products. We are dedicated to the quality of our promises. We are committed to the highest standards of quality, ethics, and integrity. We simply don’t want to do anything without high quality.

We help people feel good about themselves. That’s how we bring kindness into the world. We are in the business of improving and empowering human life. Our success in achieving this must measure all our actions. When people feel good about themselves, they are kinder to the world. This is how we make our contribution to society. “When people feel good about themselves, they are kinder to the world. This is how we make our contribution to society.”

Every product we introduce is a unique contribution to the market, not one that is introduced just for the purpose of making money. It must therefore be innovative, high quality, and the unquestioned best in its category. The little things matter, our packaging is custom-created and designed meticulously, meant to hold and preserve the freshness of our products.

We value our ability to serve the customer and to create an amazing customer experience throughout all touchpoints. Our service standards are as stiff as our product standards. Our customers must always be met with a smile in all communications, emails, phone calls, chat, newsletters, ads, blogs, and commercials.

website: mdglam.com
Instagram: https://www.instagram.com/mymdglam

Job Type: Full-time

Pay: $16.00 – $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Burbank, CA 91502: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• English (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: One location