McGrath City Hyundai is currently expanding and looking for dedicated and hardworking Call Center Representatives to join our team. Great Earning Potential! As a part of a dealer group, we believe that the foundation of success starts with its people. We focus on developing and escalating the brightest stars to ensure future success. You are the first point of contact with the dealership, so we are looking for outgoing applicants that are driven to give the best experience to our customers. Applicants with hospitality/ Call Center sales experience backgrounds excel in this role.
Compensation
Salary plus a great commission structure (No Cap)
Benefits
Responsibilities
Making outbound calls daily to set appointments (No Cold Calling).
Participate in team and process development sessions.
Respond quickly to the internet, phone, and text inquiries using scripts and rebuttals.
Input/Maintain information captured during phone calls into the CRM (customer relationship management) software.
Meeting call metrics and other KPIs (Key Performance Indicators)
Organize workflow to meet department timeframes.
Communicate and coordinate with internal departments.
The position requires flexibility to work nights, Saturdays, and some holidays.
Qualifications
Prompt and courteous demeanor
Positive and hardworking personality
Prior sales /call center experience is a plus
Knowledge of customer service principles and practices
Basic computer functions and typing
Car dealership/BDC experience is a plus
We are an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment.
without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or
veteran status.
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